Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2015

Pippa

Brisbane to Darwin, Australia

Sarah,

A million thanks to you and the team for getting Pippa back to us safe and sound! She was completely stress free, relaxed a very happy girl. It is a great pleasure to have her back with us, is eating like I have never seen her eat, is out and about in the garden and part of the family once again.
Jason (as everyone) was a great pleasure to deal with and we are genuinely appreciative for the extra time and care and attention that was given to us as humans and Pippa as a cat.
Warmest of regards.

Rebecca, Emily (humans), Pippa and Smokey (cats) and Matilda the Cavoodle.

MAY 2015

Ribeye

Sydney to Las Vegas, United States
 

Hi Natalie, Just wanted to thank you and your colleagues for all of your help! Mr. Ribeye is home safe and sound- already eating & drinking & playing! We are so grateful to have our furry son back with us!!! Thanks again for everything! Love, Misty, Rob & Ribeye

MAY 2015

Buddy

United States to Sydney, Australia
Hi! Sorry I forgot to respond to this because I was too busy playing with Buddy in all my spare time!
It's so fantastic having him here. He's overwhelmed by the birds, could care less about the ibis bird but was very interested in the brush turkey we saw. Lots of fun!
Thank you so much for all your help!

Melinda

APRIL 2015

Louey and Thomas

Australia to Auckland, New Zealand

Hey Danielle

The facility at Auckland (the name escapes me sorry) was great, as were the people there, and we were obviously happy when the lads arrived looking as if they had hardly missed a beat. It also meant a lot that we could immediately just let them out and have a bit of a romp and a play off-lead out the back before we popped them back in the car for the trip home.

And the people I dealt with on the Australian-side were fab also. Always happy to have a chat and answer any questions I had.

Please find attached a pic I snapped of them today in their current (for now) home in Mangawhai. You're welcome to use this wherever you like.

Again, thanks for everything.

Ryan

APRIL 2015

Bodhi

Sydney to Hong Kong, China

Hi Melanie

How's the going? Thousands of apologies for our disappearance since Bodhi's arrival on 18 March. We are equally anxious to convey our heartfelt appreciations for all your meticulous and extraordinary efforts in ensuring Bodhi's smooth transition across the globe. Without your great coordination and assurances, Bodhi would not have arrived in better shape and time all the way from Sydney to HongKong, especially on this island estate where there is delivery time restrictions. The logistics that you and your team at Jetpets have enabled Bodhi's safe and happy arrival. She was delivered to me expeditiously on the very morning she arrived. Needless to say, both my hubby and myself were overjoyed to receive Bodhi when she emerged wagging her beautiful tail.

Thank you once again for everything. Special thanks to Geoff Street for so thoughtfully taking Bodhi for an extended walk before boarding her on her long-hauled flight. These are the main criteria we were counting on when we decided to engage Jetpets, Great Service and Care Factor. Keep it up!

Kind Regards,

Khim & Jason