Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

MAY 2014

Mr Stewie

Melbourne to Manchester, United Kingdom
Hi Nikkie! I do hope all is well. Just wanting to pass on an update in regards to Mr Stewie bottom. He is doing exceptionally well after his flight from Mel to Man. He is loving the country and farm lifestyle here in Cheshire. The English do adore him. Though I must say he is somewhat more clingy to me than usual, this may be due him thinking that I'm going to leave him again. πŸ™‚ The whole Jet Pets process was wonderful and very simple. The staff have been awesome with reassuring me the whole time. On pickup Pets on Jets were also very lovely, picking him up was so easy. Stewies crate was suprisingly mega spacious. I didn't know that two large buckets of water were attached to the inside of the crate door . That was brilliant as he would've been hydrated the whole way :). It was also very pleasing knowing that Stewie flew on Emirates Airline. Being cabin crew for Emirates, I know how meticulous and organised they are. I felt he was in great hands. All in all, JetPets have been beyond great and you Nikkie, thank you for being so prompt with emailing, reassuring me and really helping me out, thank you so much πŸ™‚ Stewie also says thank you a million. I'm so proud of him enduring two long haul flights and not pooing in his crate. I've attached some photos of Stewie and our reunion. I'm grateful that I have my fat cuddle bear with me πŸ™‚

MAY 2014

Kitty

Melbourne to Auckland, New Zealand
Hi Danielle, Thank you so much for all of your help. Kitty made it to Auckland and is getting along nicely in his new house. I have been very happy with the services offered by Jetpets and will certainly be recommending you to friends in the future. Kind Regards,   Kim

MAY 2014

Penelope

Sydney to Milan, Italy
Hi Danielle,   Penelope is doing really well, much better than I expected. She has settled in and is eating and exploring all the new and wondrous smells of her new home. She was delivered yesterday and was so excited to see me, it was just lovely.   I'm attaching a photo it's not great but I snapped it yesterday when she finally relaxed enough to lay down and have a sleep! Everyone here loves her and I think she'll fit in well she's already learning Italian!   Thanks so much for everything.... I think JetPets and ReloCat did a great job.....the man who delivered her was delightful and obviously very concerned about her welfare.   You take care and all best to you and you little pups too.   Simone and Lady P.

APRIL 2014

Rusty

Sydney to Los Angeles, United States
Hello Chelsea I've attached some more for you. (He's getting around!). Rusty is 13 and a half. I was very stressed to send him. Couldn't be happier with your service and that of Qantas!! Thanks again. Cheers Simone

APRIL 2014

Hercules

Melbourne to New Zealand, Auckland
Thanks Andrea, Great service & highly recommended!! Hercules was great when I picked him up -no trouble from the flight! Much appreciated! Apologies for the delay in response -this week has been SO crazy! Cute pic attached -settled at home now in NZ. Thanks again. Kirsten