Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2017

Darius

Sydney to London, England
Hi Mel We would like to thank JETPETS for their professional actions involved with transporting Darius to London. Besides being tired he was very happy and healthy when he arrived yesterday. Thank you again for your amazing service Mel. We truly appreciate your handling of his travel, especially since his TOR number arrived so late, thank you. Kind regards, Barton, Maria and Darius

APRIL 2017

Douglas & Ollie

to Christchurch, New Zealand

Hi Tanya,

Yes all went well when I picked them up yesterday.

I'm back home now and Dougy is flat out on the floor and Ollie boy is wandering around the house looking at al the new stuff.

Please thank all your staff and yourself for the job done and the good condition they arrived in, much appreciated.

Thanks heaps

Kim.

MARCH 2017

Percy

to London, England
Hi Antonina, Just wanted to say a very sincere thanks to you and your team. This was by far the most stressful aspect of our move back to the UK, however, you kept us informed at every stage and your professionalism and competence was likely the most reassuring part of your service. We knew he was in good hands. Edward

MARCH 2017

Elli

Australia to Singapore, Singapore
Hi Melanie,
I was meaning to write you but we have been so busy with getting to know Eli all weekend.
I want to thank you for the very smooth transport and transition of Eli. We were so happy. He arrived on schedule and has had an easy time settling in which means he was well handled and looked after throughout the different points of his journey. We appreciate your excellent service!
Take care and best regards,
Su-Lyn

MARCH 2017

Labrador puppy

Sunshine Coast to Melbourne, Australia
To all the wonderful staff at Jetpets. My husband and I wish to thank you all for the excellent service you have provided to us recently to help us in adding another much loved member to our family.  We were all heartbroken after losing our darling 13 year old labrador at christmas, and knew we wanted another labrador to help heal the loss.  Lana, was so helpful in providing quotes when I was hoping to adopt a new labrador. Finally our application was successful and we were able to adopt a gorgeous 9 month black labrador baby from the Sunshine coast.  My husband and I had never adopted from interstate before. The booking process was so easy and the staff were so friendly and helpful, even when I called yesterday to check our boy had made his flight. Our beautiful little boy arrived yesterday, hassle free. We are so thankful and highly recommend the services of JetPets.  It is a fantastic service, and should we ever need such as service again, we will certainly be using you again. Thank Nancy