Pet Travel Updates
Whether your pet is travelling interstate or overseas, the team at Jetpets knows that it can be an exciting yet anxious time being separated from your fur-baby. We try our very best to make your pet travel experience completely stress-free by providing you with updates along the way, keeping you in the loop with where your pet is during their travel journey and how they are doing.
Progress updates on your pet
Jetpets sends out a variety of pet updates, dependent on if it’s a domestic or international trip and whether they’ll be travelling via our transit lounges located Australia-wide, in Melbourne, Sydney, Brisbane and Perth. Your dedicated pet travel consultant will let you know what type of update/s you can expect to receive, depending on your customised pet travel itinerary.
The types of updates you can expect is dependent on your pet’s personalised travel itinerary, and may be sent via SMS and/or email. These updates may include*:
- Check-in at the airport
- Collection from the airport
- Drop-off at pet accommodation
- How your pet was during their comfort stop
- Confirmation of health clearance for international travellers
- Collection from Australian quarantine facility for flight check-in
- Delivery at residence
*Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. And before you know it, your beloved pet will be back for lots of cuddles and kisses, in your arms again, ready to start their new adventure with you wherever you may be!
Feedback from Jetpets Happy Travellers
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Alfie is safe and happy now in my husband’s arms in Monaco.
He arrived in Milan in perfect condition. And hungry!!!
Care had been taken to provide a new clean and fluffy airline blanket in his crate and his teddy bear was cable tied to the crate to ensure it dried and was safe during flight. Even water bowls were cable tied to prevent spills.
Super happy with all the care and attention.
Feel free to share my words.
I’m flying tonight so will send photos next week.
Thanks again Rachael for all your patience and care from all your team.
I was so worried about the long trip from Perth to NY for my labradoodle. His flight had to be changed due to covid related cancellations and Jetpets quickly organised other flights. I got updates and photos from the 2 stopovers on his way where he had 24 hour layovers to stretch his legs, eat, etc. He arrived yesterday safe and sound and the whole experience with Jetpets was incredibly professional and painless. I would definitely be using them again.
Canberra to Zagreb, Croatia
Louie arrived safe and well. Stipe waited for him in Zagreb last night. He said Louie was very excited but also very tired. Good thing they stayed the night in Zagreb to let him rest. They are on their way back now to us. I can’t wait to see him and the kids are very excited.
Stipe just sent us some pictures, they’ve got about another hour or so of driving.
Thank you to yourself and the rest of the team for looking after him and all of his travel arrangements. Even with the minor setbacks we had, we are happy with how it all went as he arrived safe and without any complications. Animals First in Vienna were also great with their communication and delivery of Louie.
Melbourne to Edinburgh, Scotland
I just wanted to thank you for all the help you have given me.
Marcus arrived safely at Heathrow on Friday and we traveled up to Edinburgh together on Saturday.
He handled the relocation like a champion, it didn't phase him at all and he is now a happy Scottish dog.
Before you made contact with me I thought that I would have to travel home. I am eternally grateful for all of your help (even when I was asking 10 questions a day).
Thanks again Rachael!
PS Attached is a photo of us in York.
Sydney to Seattle, United States of America
Thank you so much for all your help and for making this one of the easiest tasks in our relocation! We really appreciate the care that was given to them throughout their journey by you and your team. We also loved reading the updates and felt very reassured they were being well looked after.
The cats are settling in well and have caught up on lots of sleep!
Here are some pictures of them enjoying a sunny Seattle day.
Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!
Melbourne to Singapore, Singapore
Kiara has arrived safely in Singapore and she’s adapting quite well especially to the heat so far!
I just wanted to thank you and Jetpets team for being so incredibly professional and accommodating with Kiara and all my concerns. Having constant updates and being kept in the loop on Kiara’s travel was great comfort. Traveling with Jetpets was such an amazing experience for Kiara and I, and it definitely took a lot of stress and worries off my shoulder with regards to moving back to Singapore. I can’t thank you and Jetpets Team enough with facilitating and helping with the move.
Melbourne to London, United Kingdom
Jetpets looked after the move of elderly chocolate Labrador ‘Taylor’ from the Mornington Peninsula, Melbourne to Swindon, UK.
As he is over 16, we were very concerned about his welfare, but received great advice and support initially from Paige who managed the whole move, and from all of the pet handlers and staff who clearly are great at their work but also love the animals.
Jetpets ensured we had the correct vet advice, a journey for Taylor with appropriate rest breaks given his age, and sure enough he arrived safe and very well on schedule.
So a big thanks to all of the Jetpets team, we loved the constant updates, the photos of Taylor along the way which kept us updates and gave us real peace of mind.
Well done to the whole organisation, and congratulations on delivering such great service.
Launceston to Adelaide, Australia
Professional friendly service the team explain all the logistics including pick up travel itinerary which you can track in real time !! The team email you and sms every step of the way !! Nothing was too much trouble and everything addressed not only for the puppy but also the owner made it so so easy !! If ever have to do it again Jetpets Australia !number 1 in my books !! Thankyou so very much professional and excellent simply the best !!
Brisbane to London, United Kingdom
We were so excited to see Roxy today. We have been so happy with everything. From the moment I rang for a quote to the moment of picking her up when landed. She travelled well, enjoyed the updates from your team during travel and has settled nicely. Bit colder here so she has a new jacket and bed which she loves.
Thank you for all your amazing effort in making Roxy's travel a pleasant experience and the peace of mind you gave our family through the transition of moving her to our new home overseas.
Bert & Kuda
Brisbane to Denver, United States
I cannot speak highly enough of the team at Jetpets in Brisbane! We have just relocated to the USA and they have made the entire process for both our doggies a breeze. They made it safe and sound, great communication throughout the process from start to finish. I would highly recommend Danielle, Mike and Aleesha @ Jetpets. Thank-you all so much! Bert and Kuda say woof! Thanks for the love and pats from all the staff!
Auckland to Launceston, Australia
Thank you so much to all the team for being so kind to Ripley. She arrived safe, happy and healthy this afternoon.
The updates, especially pictures, helped so much with stress and worry on my end.
Thanks for the quick and detailed communication during booking and helping out wherever possible (especially with the crate and public holiday logistics)
I'm so grateful to have my girl here, safe. I've attached some photos 😛
My dog arrived from Melbourne to Fiji after spending five nights at a five star boarding in Melbourne, just like I had dropped him off.
I can’t thank the Jetpets team enough for their outstanding customer service and professionalism. Special thanks to Dipkesh and Dr. Kess. I hardly had any questions as they are so efficient.
Everything about their team, extremely friendly and professional staffs, the communication, timings, vet work, the vet, pick up and drop off, the booking portal, the ease of payment, just so easy and such a peace of mind knowing your pet is in good hands!
We had such an amazing experience with them all.
We will be recommending Jetpet highly to all our friends.
Very happy customers here and they all definitely deserve a 5 star review!
Melbourne Quarantine to Sydney, Australia
Thank you so much for excellent and efficient service!
Maggie arrived today after 17,000km from Hungary!
The Jetpets driver was so caring and ringing me with updates.
I always recommend you to ship our pups!
Townsville to Adelaide, Australia
I wasn't exactly sure who to write to because so many people at JetPets helped Baylor get to me safely! I was really anxious about him flying to me so young--on the very day he turned 8 weeks! But you were all so amazing. I was so glad that you checked the weather and kept an eye on that for him, and then rearranged the flights to make it a more comfortable journey. And I was surprised myself at the relief I felt when I got the report card from his stopover in Brisbane! It was such a relief to know that he was happy and content--as well as friendly! When I picked him up in Adelaide, he was so chilled and happy--he obviously enjoyed his flight! He licked me all over and knew I was his mum straight away. He's settled into his new home so quickly, and is so delightful. Sorry to be going on so much, but I'm totally in love with him, and I'm so grateful to all of you for looking after him so he could come home!
All best wishes,