Pet Travel Updates

Whether your pet is travelling interstate or overseas, the team at Jetpets knows that it can be an exciting yet anxious time being separated from your fur-baby. We try our very best to make your pet travel experience completely stress-free by providing you with updates along the way, keeping you in the loop with where your pet is during their travel journey and how they are doing.

pet travel updates

Progress updates on your pet

Jetpets sends out a variety of pet updates, dependent on if it’s a domestic or international trip and whether they’ll be travelling via our transit lounges located Australia-wide, in Melbourne, Sydney, Brisbane and Perth.

The types of updates you can expect is dependent on your pet’s personalised travel itinerary, and may be sent via SMS and/or email.

These updates may include*:

  • Check-in at the airport
  • Collection from the airport
  • Drop-off at pet accommodation
  • How your pet was during their comfort stop
  • Confirmation of health clearance for international travellers
  • Collection from Australian quarantine facility for flight check-in
  • Delivery at residence

*Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service.

And before you know it, your beloved pet will be back for lots of cuddles and kisses, in your arms again, ready to start their new adventure with you wherever you may be!

Feedback from Jetpets Happy Travellers

OCTOBER 2019
Patch and Waffle
Brisbane to Berlin, Germany
Hi Justin, Thank you so much for all the care and attention JetPets showed to Patch and Waffle on their journey. We were so relieved to pick them up safe in Berlin. The updates during their travels was great, and are so grateful that they got here just fine. Thanks again for everything. Best wishes, Rachel
SEPTEMBER 2019
Harry and Riley
Sydney to New York, United States
Harry and Riley are happily snoozing after their big trip from Sydney to New York. You guys were so amazing and I could not have been happier with the way you looked after my dogs and let me know what was happening every step of the way. Thank you so much.
SEPTEMBER 2019
Han Solo
Sydney to Christchurch, New Zealand
I was very happy with the service Jetpets provided for our cat Han Solo to travel from Sydney to New Zealand. Justin was more than happy to answer my thousands of questions which made for stressless travel. I was sent a photo of him having a snuggle with one of the staff before departing from Sydney which was a cute gesture. The collection process was super easy and Han Solo cage had been cleaned and refreshed before we collected him. Han Solo is now living his best life in New Zealand with us.
AUGUST 2019
George and Smokey
Sydney to Baltimore, United States
I just wanted to say I highly recommend Jetpets for any of your pets travel needs. I was extremely nervous about the entire process, as we have a highly strung rescue dog and a bunny that we needed to move from rural NSW Australia to Virginia USA. Justin from Jetpets was professional, courteous and very reassuring throughout the whole process and I had a lot of questions and concerns, he totally put my mind at ease. Both my pets arrived safe and sound, I was sent text messages, emails with photos and phone calls every step of the way so I knew how they were doing and where they were. They really care about the animals and are very experienced in this whole process. Sandii in LA was as friendly as she could be and I knew they were in great hands from start to finish.
AUGUST 2019
Gino
to , New Zealand
Thank you to everyone at Jetpets for your assistance in getting Gino safely from Australia to NZ. All the little pictures and updates were most appreciated and erased any concerns I had while he was travelling. Although there was one minor hiccup with a changed flight this was communicated clearly and in a timely manner. As I have no children Gino is very precious to me so I want to let you know I am very grateful for your assistance to helping me to reunite with him.
APRIL 2019
Bob
Canberra to Toronto, Canada
Thank you so much for the regular updates on Bob while he was travelling.  He's settling into his new home now in Canada and catching up on some sleep and treats!  We appreciate so much your service and caring in what was very stressful for us...it made it much easier to know that you would be tracking him, and updating us often along the way.  Thank you again.  We will certainly be recommending Jetpets to others in the future. Yours in Yoga, Heather.
MARCH 2019
Tito
Perth to Christchurch, New Zealand
Hi Biljana, Tito is settling into his new home really well, thank you so much for all of the updates provided along the way. Thanks again so much for everyone’s assistance during this process. As I wasn’t able to travel with tito my heart was broken but it was great to have photo updates. Made himself at home day one.
MARCH 2019
Poe
Australia to , New Zealand
Hi Danielle and Aleesha, Thankyou Jetpets for delivering our girl Poe safe and sound to New Zealand. I really appreciated the updates while Poe was travelling over the 4 days. I would not hesitate to recommend Jet Pets for relocating and taking care of much loved Pets Thankyou White Family *photo of Poe at home today 4th day in NZ settling in well
MARCH 2019
Thomas
Sydney to Auckland , New Zealand
Justin everything was awesome. My partner and I are so happy and impressed with JetPets high level of service, standards and communication. Justin our first contact was amazing. Thank you so much for all of your help and encouragement, it means a lot. Melanie, thank you for being so responsive & helpful and always helping sure we had the right info and got booked on the right flight together. To everyone else; the Handlers, the vets and the office and admin staff, you blew us away with your attentiveness, live updates, photos & info our dogs wellbeing. You all cared the whole time from the first call to the updates right before our dogs flight. Thank you so much from both of us and from our happy boy Thomas! Cheers, Jonathan & Amie
JANUARY 2019
Bobbie
to Toronto , Canada
Hi Kaye, We now have Bobbie in Toronto with us and she appears to be happy and healthy. She was extremely excited when we got to pick her up this afternoon. I would like to thank Justin for his help in all the process and for his updates last Friday with how Bobbie was going with boarding etc. Thanks for getting our girl safely to us in Toronto. Warmest regards, Hollie, Adam & Bobbie

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