Customer Feedback

With over 27 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers


Buddy and Rosco

Melbourne to London, United Kingdom
Hi Biljana,   I’m happy to report that Buddy and Rosco have soon settled into their new home and they are loving exploring the English countryside!   Thank you   Kind regards Elaine



Melbourne to Perth, Australia
Big shout out to the team at Jetpets for the transportation of my little jack russell Milly from Melbourne to Perth . I'm more than happy with your service guys, thank you so much!



Melbourne to London, United Kingdom
Hi Thanks for all your support. It’s a fabulous service you provide and we’re very appreciative of the amazing support your team provided along the way. Here’s a pic - he took the whole trip completely in his stride! Kind regards Lisa and Paul



Melbourne to Auckland, New Zealand
Hi Melanie, Thank you and your team so much for helping me to get over here to Aotearoa. Your team was great on Monday and Tuesday and everything went well. Also the MPI over here was lively guy, Bady didn't have any issues with him at all (and that means a lot). Here is one photo of Bady having relax now, after the journey. Thank you again and I wish you many happy clients. Martin


Han Solo

Sydney to Christchurch, New Zealand
I was very happy with the service Jetpets provided for our cat Han Solo to travel from Sydney to New Zealand. Justin was more than happy to answer my thousands of questions which made for stressless travel. I was sent a photo of him having a snuggle with one of the staff before departing from Sydney which was a cute gesture. The collection process was super easy and Han Solo cage had been cleaned and refreshed before we collected him. Han Solo is now living his best life in New Zealand with us.