The Trusted Pet Transport Company Around the World

For over 30 years Jetpets have been Australia’s leading provider of Pet Transport Services, helping to re-unite pets from around the world back with their families. Our highly qualified team of in-house Import, International and Domestic Pet Travel Consultants, Accredited Vets and Pet Handlers work together throughout your pet’s journey to ensure a seamless and stress-free travel experience for both you and your pet.

Experts in Importing Pets into Australia

Jetpets headquarters is conveniently located in close proximity to Melbourne Airport and Australia’s Quarantine Facility in Mickleham, Victoria. Our experienced team is best positioned to assist your pets import requirements as we have a thorough understanding of what is required to comply with the Australian Government import regulations. The Imports Team have a greater understanding of the planning required and the associated costs when bringing pets into Australia. Our team will guide you through the entire process from start to finish including a personalised itinerary specific to you and your pet’s travel needs to ensure a safe and stress-free journey.



What’s Involved?

When you decide to make the big move to Australia with your pets in toe, there are a few things to take into consideration. As standard, there is a mandatory 180 day wait process for all pets entering Australia. On top of that, once your pets are cleared for importing, they will require to quarantine at The Australian Quarantine Facility in Mickelham, Victoria. The length of their quarantine will depend on factors including, what import category they are classified and if they are a returning pet into Australia. In addition, there are multiple veterinary requirements that need to be fulfilled within particular time frames and health checks where necessary. For a more in-depth insight into Importing Pets into Australia click here to visit the Australian Government Website.

What Category Classification is My Pet?

Depending on where you are relocating from there are different planning and government regulations to take into consideration before you can receive your Pets Import Permit. To see what’s involved and what the process looks like for your pet, simply select your country of Origin below. We will direct you to either Category 1, Category 2 or Category 3 information pages.

Please select your Country of Origin:

Country of Origin Not Listed?

There are 2 reasons; your country is classified as a Non-Approved Country by the Australian Government or Jetpets are currently not servicing your country at this time. This doesn’t necessarily mean your pets cannot enter Australia. There may be an opportunity for your pet to travel into a Category 2 country and then onto Australia. If you do not find your country above, please get in touch with us via email at to discuss any further options.

Jetpets Door to Door Service

With a dedicated local team and an extensive global network of trusted partners around the world, you can be sure that your pet will arrive in Australia safely. We can facilitate a full door-to-door service which includes collection from your home, airport check-in, collection from the quarantine facility, airport check in for any onward flights around Australia and drop off services to your new home.  

Jetpets Can Transport Your Pets From Quarantine to Your New Home

Every dog and cat that enters Australia from countries other than New Zealand require a 10 or 30 day stay at Australian Quarantine Facility in Mickelham, Victoria. This means that regardless of where you are moving to in Australia, your pets must fly into Melbourne, Victoria first to quarantine. Once your pets have successfully completed their quarantine stay, our Pet Handlers can collect your pets and either check them onto their domestic flight or deliver them to your new home in Victoria. If your Pets are embarking on a domestic flight, our Jetpets Team will be there to collect them from their destination airport and deliver them to your door step.    


Hear From Our Recent Travellers

MARCH 2024
London to Melbourne, Australia
Thanks so much for checking in and for being such a brilliant support throughout the whole process!  We are grateful to all the Jetpets team for running such a smooth operation.
Auckland to Sydney, Australia
I would like to thank the staff at Jetpets for the outstanding service we have received when arranging for our fur baby's travel from Auckland to Sydney.  Our experience has been amazing!
Nortie Boy & Mini Me
Johannesburg to Perth, Australia
Thank you Jetpets for your prompt coordination.  We are thankful and blessed that we arrived home looking healthy and well.
Singapore to Melbourne, Australia
Thank you for all of your help.  We successfully recovered Lucy this morning and she is in great spirits!
Milano to Melbourne, Australia
Fantastic service!  They always answered promptly and helped us with all our questions when our dog arrived here from Italy. Highly recommended.
Rue & Hugo
Dubai to Melbourne, Australia
Thank you from the bottom on our hearts for getting these guys home. You have all been amazing - we would not have been able to navigate this without you.
Los Angeles to Perth, Australia
Thanks for your help in getting us reunited!  Winnie is doing well, she is loving the extra space she has to run around in her backyard in Perth compared to the apartment in Houston!    
JULY 2023
Los Angeles to Perth, Australia
Thanks for all your hard work!  They were very tired but have eaten, had a big walk and sniff and are doing well.  So lovely to have them home!