What to Consider When it Comes to Pet Transport

Whether you’re travelling interstate or overseas, there are so many things to consider when you’re researching pet transport options for your precious furbaby. And if it’s your first time looking into flying your dog or cat, we understand how it can all be a little overwhelming.

You may be wondering – Which provider do I choose? How much will it cost to transport my pet? Can I catch the same flight as my pet? – these are just some of the common questions that fur parents have and we’re here to help.

The friendly team at Jetpets offers leading expertise in pet travel within Australia and across the globe and we’ll walk you through the entire process. Our top priority is to provide you with complete peace of mind, as well as ensuring your pet’s utmost comfort, safety and welfare throughout the journey.

We’re here to look after you and your furbaby’s travel plans

We would love the opportunity to assist you with all your pet travel requirements and welcome you to the Jetpets family.

JUNE 2022
Boo
Perth to London, United Kingdom
Thank you so so much for everything the cats arrived safely and were so happy! It was such a relief to have them back home and safe! Here’s pepper and boo fast asleep in there new home!
JUNE 2022
Chilli
Melbourne to London, United Kingdom
Just letting you know that Chilli arrived safely and I picked him up without any major hitch - so all good, and thank you.
JUNE 2022
Finn
Launceston to Brisbane, Australia
Thank you so much for all of your support with Finn, especially keeping him safe and calm for a longer than expected time! We are all reunited now and super happy.
MAY 2022
Snowy
Melbourne to Alice Springs, Australia
He arrived safe and sound and communication was timely. I was nervous about him travelling but was reassured and given the detail I needed to feel he would be well cared for.
MAY 2022
Barney
Gladstone to Hobart, Australia
We used Jetpets to send our cat from Queensland to Tassie. It was the most expensive of the quotes we received but the service provided and extra care taken was worth every cent! We got sent a photo of our furbaby part way through his journey with an update on how he was doing. Booking process and communication was seamless too. Highly recommend spending the bit extra and going with Jetpets!
MAY 2022
Kyra & Sid
Brisbane to Auckland, New Zealand
Our fur babies flew from Brisbane to New Zealand the whole process was amazing and super easy from start to finish! Chelsea from Jetpets was great to deal with she helped with any questions and eased any concerns we had!
APRIL 2022
Deena & Seerah
Brisbane to Glasgow, Scotland
Deena and Sheerah arrived safely in Scotland. We were all rather jetlagged at first and not used to the cold or living with a baby and 3 year old either! The dogs have settled in really well and love exploring their new environment. Please pass on our thanks to all the team at Jetpets for getting them here safely.
APRIL 2022
Maya
London to Sydney, Australia
Yesterday was a fantastic day. Maya's journey began on 15 November 2021, and after four months, it was finally over. We are so happy that we are together again. A long ago, before the 15 November, we started with a goal – Maya should see the ocean. So, yesterday she did it. Have a great day!
MARCH 2022
Thomas Picasso
Sydney to Raleigh, United States of America
Firstly Dan and myself would like to thank you and your team for the amazing job you have done, The professional service provided by Jet Pets and Pet Express made Thomas Picasso's big journey to happen as smoothly as it could. We are so pleased with the service provided. Our fury baby is home safe and sound and happy! So again thank you for all you and your team have done. We are very happy with the service and definitely recommend JetPets. I will send you some photos of Thomas Picasso shortly. Kind regards,
MARCH 2022
Leroy & Pepper
Adelaide to Karratha, Australia
Jetpets looked after our two dogs during an interstate move complicated by covid border closures and extreme heat - they did a stellar job! They kept us updated with flight changes and made sure they kept a close eye on the weather. Each decision they made was in the best interests of our two dogs who arrived safe, happy and relaxed despite a drawn out travel plan. Report cards were provided between flights and during boarding which was a nice touch. The comments were clearly drop down selections but the report included photos which was really appreciated. Would definitely recommend using Jetpets.
FEBRUARY 2022
Olive
Sydney to Manchester, United Kingdom
Olive arrived safely in the UK and has already settled in well with my parents. I just wanted to say a huge thank you to you guys, you was amazing throughout the whole process and you made a very stressful time in our lives that little bit easier.
JANUARY 2022
Lune
Melbourne to Washington, United States of America
I was so worried about the process of moving my cat Lune from Melbourne, Australia to Washington DC in the US (especially during COVID) and I'm so glad I went with Jetpets. They were informative, knowledgeable and ensured me that Lune will be looked after when he's not in my care. The Jetpets portal was easy to use, and the whole process (from the quote, to the vet check, and required vaccinations was smooth). Even with the extra few days that it Lune to arrive in DC due to flight changes, Rachael from Jetpets stayed in communication with me and ensured that Lune arrived safely in DC. Very thankful that he's over the flying and home with me now.
JANUARY 2022
Joey
Adelaide to Jakarta, Indonesia
I hope you had a great Christmas and New Year! We reunited on Christmas eve and Joey is settling very well. The first day we reunite, we could see Joey’s excitement when he saw us from far, it was the best feeling ever! Since it was the hardest 11 days for me being apart from Joey. Thank you for being fantastic, Jetpets team! I am very happy to choose Jetpets for the whole process and would definitely recommend to anyone who wants to relocate their pets. It was very easy to communicate with the agent and I really love the given updates (with PHOTOS!) of Joey. A special thanks to you Rachael, for being awesome since day one I enquired about Joey’s relocation. The process was all stress free and your partner here is also fantastic! It’s all worth it! Thanks a million! Have an awesome day, Rachael! Thanks again!
DECEMBER 2021
Leo
Sydney to Los Angeles, United States of America
I cannot thank you and your wonderful entire team! I’m so happy to have had the pleasure to work with you all and good boy Leo arrived well and early this morning. Such an easy process with you all. Again, thank you so much!
DECEMBER 2021
Watson
Melbourne to Hong Kong, Hong Kong
Thanks so much for all your help Danielle - you made what could have been a stressful process very stress free!! Watson is settling in, still slightly freaked but good otherwise.
DECEMBER 2021
Prue
Melbourne to Brisbane, Australia
Jet Pets was great! They flew my cat from Melbourne to Brisbane and delivered her to us on time. She was clean and groomed and very happy to be home!
DECEMBER 2021
Oscar
Perth to Melbourne, Australia
We recently used Jet Pets to transport our Whippet from Perth to Melbourne Uni for heart surgery, they kept us informed the whole way and he arrived safe and sound.
NOVEMBER 2021
Enjee
Geraldton to Perth, Australia
We dropped Enjee off at Geraldton Airport on Monday 4th October where he was flown to Perth for an overnight stay before joining us on our flight to Melbourne on 5th October. The entire transition was so well organised with constant information via email or phone and even a couple of pics to ensure us Enjee was comfortable in his overnight stay. We would like to personally thank Jasmine Bathis for her dedication throughout the journey - a real asset to your company Jet Pets. 
NOVEMBER 2021
Jess
Melbourne to London, United Kingdom
Thanks Mel and Rachael! You were both amazing, thanks so much for all your hard work.  
NOVEMBER 2021
Bossa
Adelaide to Warsaw, Poland
Hi Rachel, Bossa has arrived safely although exhausted. Bossa is now exploring her New Home And playful as usual.
NOVEMBER 2021
Buster
Melbourne to Los Angeles, United States of America
Hi Rachael Buster arrived safely and is happily with my husband now. I’ll see him next week! Thanks for your help with everything. Warm regards
OCTOBER 2021
Kipper
Canberra to Hobart, Australia
Danielle from JetPets was so responsive, organised and on the ball. Our quote request was responded to very quickly. Danielle was very knowledgeable on all the alternative routes and solutions available to get our three cats from Canberra to Tassie, despite various flights being cancelled three times within the two week window prior to departure (due to covid restrictions). She was very reassuring and confident that a solution would be found, and even made calls to our cattery on our behalf and arranged after hours transport and delivery from Launceston to Hobart. We received numerous photo and text updates during their journey and it was very good to know that they were in loving hands. Thank you to the entire JetPets team!
OCTOBER 2021
Milo & Lucy
Canberra to Los Angeles, United States of America
Hi Danielle, Thank you for your email and you assistance throughout this process. I’m pleased to report that Milo and Lucy are already settling into Californian life. Below is a photograph of them taken today at the Hollywood sign. Once again, thank you to you and the JP team for getting Milo and Lucy to us safely and in style. Regards.

pet transport options

Top considerations to keep in mind when transporting your pet interstate or overseas

Q: Does The Company Offer The Experience And Expertise To Arrange Your Pet’s Transport?

Jetpets offers over 30 years’ experience and we transport around 50,000 pets a year. We treat all our furry travellers like VIPs. Our team of pet loving experts includes pet travel consultants, resident vets and pet handlers, all of whom understand that pets are part of the family. Jetpets can arrange absolutely everything for you and with our door-to-door service, you will barely have to lift a finger and you can relax knowing that your beloved pet is in the very best of hands.

Q: How Much Does Pet Transport Cost? How Much Does It Cost To Transport A Pet By Air?

There are many factors that go into pet transport prices, including flight routes and destinations, size and weight of your pet, level of service provided and more. With Jetpets, you can rest assured that our quotes can be all-inclusive, delivering a boutique experience for you and your pet – no hidden costs or surprises. We follow strict internal and external policies to ensure your pet’s comfort and safety during travel, so our pet transport prices already include full-service provisions such as organising comfort stops for your pet along their journey and collecting your pet from the airport should there by a flight delay or cancellation.

Your Jetpets pet travel consultant will talk you through all the available options, as well as provide you with a customised itinerary and quotation for your pet’s travel.

Q: Do You Want Your Pet To Be On The Same Flight With You?

The moment you decide that you are travelling with your pet give Jetpets a call and we will do our very best to secure a flight booking for your pet on the same flight as you. Just as seats fill up for human passengers the same can be said of pets and the sooner you secure your flight the sooner you can relax knowing that you will arrive on the same flight as your best friend.

Q: Does The Pet Transport Company Have Vets On Staff To Check On Your Pets?

At Jetpets, we have full-time resident vets at all our transit lounges Australia-wide. Our resident vets are on hand to answer any questions or concerns and are available to check on your pet prior to travel if required. If you’re travelling overseas, we can also arrange for one of our vets to visit you and your pet in the comfort of your own home, as a free part of our service (location-dependent).

Q: What Facilities Does The Company Have To Keep Your Pet Safe And Comfortable Prior To Travel?

We have transit lounges conveniently located near major airports in Melbourne, Sydney, Brisbane and Perth. Our transit lounges are the perfect space for your pet to rest and hydrate outside of their crate prior to travel. Our transit lounges are also a safe place for your pet to relax if their flight is delayed or cancelled.

Q: What Happens If Your Pet’s Flight Is Delayed Or Cancelled? Will There Be Additional Charges?

Should your pet’s flight be delayed or cancelled, where possible, our professional pet handlers will organise to pick up your pet from the airport, bring them back to our transit lounge and re-lodge for the next available flight – free of charge*.

*Applicable for flight delays of more than 3 hours in major airports Melbourne, Sydney, Brisbane and Perth.

Q: Does The Company Provide You With Updates On Your Pet’s Journey?

At Jetpets, it is so important to us that fur parents have the reassurance and confidence they need when trusting us with their furbaby’s care. Our pet travel updates keep you in the loop from start to finish so you can keep an eye on the whereabouts of your furbaby, such as airport check-in, arrival at destination and more*.

*Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. 

Q: Does The Company Have A 24/7 Hotline And Are They Contactable Outside Of Regular Hours?

We work round the clock to ensure your pet’s travel plans go smoothly and should there be any unexpected hiccups outside of our control, we can let you know as soon as possible. Jetpets has a 24/7 customer service line in the event of emergencies.