What to Consider When it Comes to Pet Transport
Whether you’re travelling interstate or overseas, there are so many things to consider when you’re researching pet transport options for your precious furbaby. And if it’s your first time looking into flying your dog or cat, we understand how it can all be a little overwhelming.
You may be wondering – Which provider do I choose? How much will it cost to transport my pet? Can I catch the same flight as my pet? – these are just some of the common questions that fur parents have and we’re here to help.
The friendly team at Jetpets offers leading expertise in pet travel within Australia and across the globe and we’ll walk you through the entire process. Our top priority is to provide you with complete peace of mind, as well as ensuring your pet’s utmost comfort, safety and welfare throughout the journey.
Top considerations to keep in mind when transporting your pet interstate or overseas
Does the company offer the experience and expertise to arrange your pet’s transport?
Jetpets offers over 28 years’ experience and we transport around 70,000 pets a year. From bunnies to Great Danes and exotic animals, we treat all our furry travellers like VIPs. Our team of pet loving experts includes pet travel consultants, resident vets and pet handlers, all of whom understand that pets are part of the family. Jetpets can arrange absolutely everything for you and with our door-to-door service, you will barely have to lift a finger and you can relax knowing that your beloved pet is in the very best of hands.
How much does pet transport cost? How much does it cost to transport a pet by air?
There are many factors that go into pet transport prices, including flight routes and destinations, size and weight of your pet, level of service provided and more. With Jetpets, you can rest assured that our quotes can be all-inclusive, delivering a boutique experience for you and your pet – no hidden costs or surprises. We follow strict internal and external policies to ensure your pet’s comfort and safety during travel, so our pet transport prices already include full-service provisions such as organising comfort stops for your pet along their journey and collecting your pet from the airport should there by a flight delay or cancellation.
Your Jetpets pet travel consultant will talk you through all the available options, as well as provide you with a customised itinerary and quotation for your pet’s travel.
Do you want your pet to be on the same flight with you?
The moment you decide that you are travelling with your pet give Jetpets a call and we will do our very best to secure a flight booking for your pet on the same flight as you. Just as seats fill up for human passengers the same can be said of pets and the sooner you secure your flight the sooner you can relax knowing that you will arrive on the same flight as your best friend.
Does the pet transport company have vets on staff to check on your pets?
At Jetpets, we have full-time resident vets at all our transit lounges Australia-wide. Our resident vets are on hand to answer any questions or concerns and are available to check on your pet prior to travel if required. If you’re travelling overseas, we can also arrange for one of our vets to visit you and your pet in the comfort of your own home, as a free part of our service (location-dependent).
What facilities does the company have to keep your pet safe and comfortable prior to travel?
We have transit lounges conveniently located near major airports in Melbourne, Sydney, Brisbane and Perth. Our transit lounges are the perfect space for your pet to rest and hydrate outside of their crate prior to travel. Our transit lounges are also a safe place for your pet to relax if their flight is delayed or cancelled.
What happens if your pet’s flight is delayed or cancelled? Will there be additional charges?
Should your pet’s flight be delayed or cancelled, where possible, our professional pet handlers will organise to pick up your pet from the airport, bring them back to our transit lounge and re-lodge for the next available flight – free of charge*.
*Applicable for flight delays of more than 3 hours in major airports Melbourne, Sydney, Brisbane and Perth.
Does the company provide you with updates on your pet’s journey?
At Jetpets, it is so important to us that fur parents have the reassurance and confidence they need when trusting us with their furbaby’s care. Our pet travel updates keep you in the loop from start to finish so you can keep an eye on the whereabouts of your furbaby, such as airport check-in, arrival at destination and more*.
*Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service.
Does the company have a 24/7 hotline and are they contactable outside of regular hours?
We work round the clock to ensure your pet’s travel plans go smoothly and should there be any unexpected hiccups outside of our control, we can let you know as soon as possible. Jetpets has a 24/7 customer service line in the event of emergencies.
We’re here to look after you and your furbaby’s travel plans
We would love the opportunity to assist you with all your pet travel requirements and welcome you to the Jetpets family.
Brisbane to London, United Kingdom
Bruno has been settling in quite well as you can see by the pics.
Once again, thank you for making this big transition so smooth, we really appreciate it!
I was so worried about the long trip from Perth to NY for my labradoodle. His flight had to be changed due to covid related cancellations and Jetpets quickly organised other flights. I got updates and photos from the 2 stopovers on his way where he had 24 hour layovers to stretch his legs, eat, etc. He arrived yesterday safe and sound and the whole experience with Jetpets was incredibly professional and painless. I would definitely be using them again.
Alfie is safe and happy now in my husband’s arms in Monaco.
He arrived in Milan in perfect condition. And hungry!!!
Care had been taken to provide a new clean and fluffy airline blanket in his crate and his teddy bear was cable tied to the crate to ensure it dried and was safe during flight. Even water bowls were cable tied to prevent spills.
Super happy with all the care and attention.
Feel free to share my words.
I’m flying tonight so will send photos next week.
Thanks again Rachael for all your patience and care from all your team.
Perth to Adelaide, Australia
Hello. We have not had our dog Archie the Saint arrive in South Australia. We wanted to say a massive thank you to all who helped organise this and especially the driver who drove Archie from Melbourne today. Archie is exhausted but happy to be back with his family. Thankyou, Alicia.
Canberra to Zagreb, Croatia
Louie arrived safe and well. Stipe waited for him in Zagreb last night. He said Louie was very excited but also very tired. Good thing they stayed the night in Zagreb to let him rest. They are on their way back now to us. I can’t wait to see him and the kids are very excited.
Stipe just sent us some pictures, they’ve got about another hour or so of driving.
Thank you to yourself and the rest of the team for looking after him and all of his travel arrangements. Even with the minor setbacks we had, we are happy with how it all went as he arrived safe and without any complications. Animals First in Vienna were also great with their communication and delivery of Louie.
Melbourne to Auckland, New Zealand
Jetpets were amazing in getting our beautiful pet clan from Melbourne to Auckland. No hassels, everything explained clearly, no stress (well no additional stress that is to an overseas move!) Gracie our border terrier and our four cats have all settled in well in their new home and we couldn't be happier. Thanks a million Jetpets!
Sydney to Bangkok, Thailand
They are safely arrived in Bangkok.
Melbourne to Singapore, Singapore
Prince is back in Singapore and coping well! He is adjusting to his new surroundings but nevertheless he seems comfortable. Thank you for everything and helping with this successful relocation!
Brisbane to Geneve, Switzerland
Ace is safe and sound settling in well to his new home. After a bath and a walk he relaxed a lot and recovered a bit from the stress of the flights. Though I think he has jet lag, was asking for food at 2am this morning!!
Thanks for your help with getting Ace to me.
Dubbo to Hong Kong, Hong Kong
Thank you Cindy for your and all of the teams help! Everyone has even fantastic. I had helpful calls from the HK team last night about how he was doing and getting prepared to give him a bath which was very useful.
Melbourne to Brisbane, Australia
Wally arrived safe and sound yesterday and is now enjoying life as a Queenslander (see attached pics!)
Thank you for everything you’ve done and the service you’ve provided to get Wally here with us.
All the best!
Broome to Canberra, Australia
I’m taking the time to write to you today, to thank you for the amazing service I received from Jetpets.
Reg was stuck in Broome for 6 months, staying with a friend of mine. I couldn’t get him out of Broome due to the size of his need to travel in a PP100.
I finally got him in a car with a kind soul that agreed to take him down to Perth.
I tried many options to get a pet carrier to get him home, however none where forth coming. I so appreciated your actions to book Reg when no one would. I drove up from Canberra to Sydney to meet him and we had such a great re-union, both so happy to see each other.
I can’t thank you and your team enough for getting my boy home safely, it was a patient wait and so glad for companies like yours that care.
It was actually a rival company that recommended you, that must be the best recommendation going.
Melbourne to Vancouver, Canada
The experience which we’ve had from end-to-end has been exceptional and I have nothing but praise for Jetpets and the wonderful and professional service provided throughout the whole move from all the staff involved. Keep up the fantastic work and I’ll be sure to spread the good word to all my fellow pawrents.
Kate, I cannot thank you enough for your amazing kindness, compassion and exceptional customer service for both me and Charlie over these few months. There is no way he or I would’ve got here without you. You are an absolute superstar. Cheers, Pipster