Latest News

Keep up-to-date with the latest Pet Travel and Jetpets news.

Thinking of relocating?

Learn why hundreds of Jetpets customers the world over trust Jetpets with their pet. Our customers consistently mention our commitment to communication, our professionalism and our clear love for animals in their endorsements.

Testimonial 1:

“We would like to thank JETPETS for their professional actions involved with transporting Darius to London. Besides being tired he was very happy and healthy when he arrived yesterday. Thank you again for your amazing service. We truly appreciate your handling of his travel”

Barton (Darius’s owner)

Testimonial 2:

“Hi Amy and Rose!

Just a quick email to say a big THANK YOU for everything you did for Olive over the last month.  The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time!  I wouldn’t hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!

I thought you would like to see some photos of Olive settling into her new dwellings.  It didn’t take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!

Thanks again for all of your help!”

Jules (Olive’s Owner)

Testimonial 3:

“I moved abroad from Australia 3 years ago, and 2.5 years ago decided to bring my little dog Penny over to join me. After I booked it I got a little scared for her to take the journey, and JetPets were really great and patient, until I finally got her over here.

The experience of knowing your best friend is travelling is stressful, but JetPets reassured me, sent me regular updates (including pictures!) and helped ease my mind. The staff are really wonderful, and took all the stress of paperwork off me. I highly recommend them.

Katie (Penny’s Owner)

Our customers come from all over the world but the one thing they all agree on is Jetpets commitment to welfare, comfort and safety of their travelling animals.

We encourage anyone thinking of relocating, either nationally or internationally, to take the time to read through our websites testimonial section here or on Facebook to get a better idea of how we can assist your family to relocate.

Koalas home safe and sound

You may remember back in March this year Jetpets helped relocate Hamilton Islands koalas after Cyclone Debbie destroyed their habitat. Now it’s time for their return trip home and Jetpets were there once again to ensure the safe transportation of these iconic animals.

A last-minute surge by the category four system, Cyclone Debbie on its way to mainland Queensland, Australia brought the extreme weather event directly over the top of Hamilton island, home to 1,208 Queenslanders and thousands of the islands rich and diverse wildlife species.

The cyclone which hit Queensland in March this year left behind a trail of destruction and as no evacuation order was issued to Hamilton island the residents and the wildlife were forced to hunker down and make the best of a bad situation.

The cyclone battered the island with 263km winds, rain and all manner of debris, kicked up by the incredible winds while residents cowered indoors hoping to escape the fury of the storm.

Once cyclone Debbie had past the sheer destruction was described as “looking like world war 3”. Debbie destroyed businesses, property and hundreds of eucalyptus trees, which is the koala’s main food source as well as their homes.

With their habitat in disarray the people at Australia Zoo reached out to Wild Life Hamilton Island and offered to house the koala’s and two dingoes, with them while their environment was rebuilt and the trees given a chance to regrow and recover. Jetpets stepped in to make this possible and assisted in moving the animals to their temporary home at Australia Zoo.

While the residents are still rebuilding and repairing extensive damage after six months, the island has been deemed safe for the return of the koalas and Jetpets were only too happy to assist in bringing them home. With tourist wildlife activities kicking off again on September the 15th the koalas are back just in time to step back in to the limelight.

We are very proud to be in a position to assist in the amazing work that Australian Zoos do on a daily basis and we support their efforts as they continue to preserve and protect Australia’s native wildlife.

Australian Working Dog Rescue

The Australian working dog is an icon of Australia. A symbol of our relationship with the land and the spirit of our working nation. Find out how Jetpets are pitching in to support organisations dedicated to saving these aussie hero’s.

AWDRI ambassador Lauren Vickers with one of their rescue pups.

Australian working dog breeds were engineered to be tough, loyal and above all else smart. The Heeler, the Kelpie, the Koolie and Smithfield were all bred to assist Australian farmers by herding cattle and farmers often say these dogs work harder than human workers.

Farmers often depend on the intelligence and versatility of these breeds to ensure their livestock is safe and their farms are thriving but what happens when these dogs are surrendered by their owners or a stray is brought in to the pound? How do these dogs find the right kind of home?

The AWDRI were flooded with well-wishers during the Sydney Dog Lovers show last month.

 

This is where AWDRI (Australian Working Dog Rescue Int) step in to save the day. AWDRI is a charity organisation that aims to save these dogs from being euthanised and promotes the rescue of working dog breeds all over Australia.

As a corporate partner to this organisation Jetpets offers help in saving these dogs from an uncertain future by providing assistance in relocating them to a foster home or in some cases their forever homes.

Dr Alex Hynes & Yoshi travel with Jetpets

It’s easy to see why the veterinary industry and TV audiences have fallen in love with Dr Alex Hynes.

The Queenslander has quickly become a fan favourite to win the Bondi Vet’s search for a new host and has been named as one of the final five in the competition. Dr Alex’s experience and impressive veterinary practice, the Animal Emergency Service have seen her catapulted in to the lime light in recent months.

Dr Alex Hynes & Yoshi travel with Jetpets

In addition to her day job Dr Alex also juggles an impressive number of duties being a mother, wife, pet owner, fitness guru and a role model to young women all over Australia. Along with Dr Alex’s newfound stardom comes new challenges and a lot of travel and recently Dr Alex was asked to appear at the Sydney Dog Lovers Show with her pet Samoyed, Yoshi.

Dr Alex contacted Jetpets and we were able to arrange for the pickup and drop off of Yoshi from the airport to the Dog Lovers Show so Yoshi could meet all of Dr Alex’s fans. Yoshi is fast becoming as recognizable as Dr Alex due to how handsome and perfectly groomed he is.

Jetpets were thrilled to assist Dr Alex in transporting Yoshi and we were equally thrilled that Dr Alex had these kind words to say regarding her experience. I just wanted to write and THANK YOU for the amazing service you delivered over the weekend when I flew my fur kid Yoshi down to the Dog Lovers Show in Sydney.

“I was particularly impressed by the great communication that Geoff, Andrew and Renee demonstrated when setting up the pickup and drop off at the busy venue.  

Janine, Jade and Kathy were all super friendly at the show and Tori (Dr Alex’s daughter) has proudly showed her GIF video we did at the Jetpets booth- lots of fun!

Lastly thanks to Darren for Yoshi’s gift pack. My daughter Tori has pinched the blanket for her cat lol but Yoshi is enjoying the toys and relaxing back at home after the big adventure. See you all again next time we fly xx”, Dr Alex Hynes.

Dr Alex Hynes & Yoshi travel with Jetpets

Jetpets would like to wish Dr Alex all the best in the Bondi Vet competition, we think she is the ideal candidate for the hosting job and we encourage everyone to jump on to social media and support Dr Alex’s mission to become the new Bondi Vet.

You can find Dr Alex’s Facebook page here or register your support for Dr Alex on the Bondi Vet website here

Jetpets featured in documentary – Secrets of the Long Haul Flight

Secrets of the Long Haul Flight reveals some of the commercial aviation industry’s best kept secrets in this one hour documentary. The made for television documentary lifts the lid on such mysteries as where the cabin crew sleep, areas off limits to passengers and of course animal travel. Jetpets were asked to give some details about how animal transport works and our clients “Alfie and Mitzi” were among the travellers making the 17,000 kilometre trip from London to Sydney in the documentary.

Alfie and Mitzi are just two of the 65,000 animals transported by Qantas and the documentary gave Jetpets an opportunity to provide some information regarding the logistics of moving live animals in the air. Alfie and Mitzi were return travellers travelling from London, England to Sydney, Australia and as such had to undergo strict regulations requiring vaccinations and treatments to comply with Australia’s entry requirements.

Once Alfie and Mitzi touched down in Australia they were taken by a Jetpets Pet Handler to mandatory quarantine for a 10 day stay which ensures that no unwanted diseases or medical conditions are brought in to our country.

“The quarantine process is something that quite often our customers are concerned about. There is a common misconception that animals are locked in cages until their quarantine period is up but this is not the case at all. Animals are given walks, playtime and enjoy nutritious and carefully prepared meals and most importantly are checked regularly by veterinarians” said Jetpets spokesperson Montana Sheridan.

Upon collection from quarantine they are picked up by a Jetpets Pet Handler, given a comfort stop and cuddle before they board their flight to Sydney and join their family in their new home in Sydney.

The documentary is available to view on SBS on Demand until the 25th of August or can be viewed on Youtube.

 

Are you planning a holiday?

The great Australian holiday is a tradition that Australians will never let go of. Our country was made to be traversed by car, caravan and plane. Setting off on an adventure from Victoria to Western Australia can often feel like an international holiday due to the enormous size of our country.

Are you planning a holiday?

There have been huge improvements to the flexibility of the Australian Holiday too. Pet friendly accommodation allows you to keep the family together to share in the adventure.

Jetpets makes this all-inclusive holiday possible by taking care of the pickup and drop-off of your family’s best friend. We take the stress out of arranging travel for your pet and allow the whole family to stay together. Often our customers report that it is cheaper to fly their pet to their favourite holiday destination rather than pay for expensive kennels and boarding.

Are you planning a holiday?

In addition to the financial benefits it’s great for your pet to explore new environments, test their senses and have new experiences. Is there anything more fun than playing fetch with the family dog on a beautiful Australian beach?

Are you planning a holiday?

Pillow The Pigs Big Adventure

Here at Jetpets all our travellers are special but sometimes we come across certain animals that need a bit of a helping hand. We were contacted by animal rescue operators Calley and Brad Stoll in the hope that we might be able to assist in helping “Pillow the Pig” to find her new forever home.

Pillow is a female, “Large White” domesticated pig and as a two day old piglet she weighed only 800gms and measured roughly a foot in length. Pillow was rescued by the Stolls twelve weeks ago and was brought to her new foster home to meet all the other foster animals currently being cared for by the Stolls.

Being an animal foster home things were already a bit crowded with 3 puppies, 3 kittens, 4 dogs and a goat all in their inner-city home in Sydney, New South Wales. But the Stolls love for animals is all conquering and Pillow quickly became part of their extended family.

“Pillow knows no difference between dog, cat, pig, goat. She is loving and playful and all kinds of cheeky. Pillow is a sensitive young pig and that comes with her highly intelligent brain”, said Calley.

But with more animals needing a temporary home and Pillow growing at an exponential rate it was time to find Pillow her forever home. Thankfully it didn’t take long as Machela Gazzard in Mildura, Victoria got in contact with the Stolls and offered her animal rescue farm as Pillow’s forever home. As they already owned a piglet named, Penny the decision to allow Pillow to go and live on Machela’s farm was an easy one.

Pillow fully prepared for her big adventure

Jetpets arranged an extra-large crate to give pillow plenty of room to move during her 2 hour flight from Sydney to Adelaide. After a quick stop to stretch her legs and receive cuddles from our pet handlers she continued via road transport, finally arriving in Mildura after her 1,400km adventure.

 

Pillow takes a break to stretch her legs and receive cuddles

“Pillow is settling in well and Penny is teaching her how to be a pig which she is picking up quickly”, said Machela.

“A massive thank you to the Jetpets team, particular those that had hands on with Pillow’s travel. I appreciate how safe and happy she arrived and it really is a reflection on Jetpets just how smoothly her transport went. I could not be more grateful to Jetpets”, said Calley.

Pillow loving life on the farm
Having a nap with her new bestie Penny

 

Uniting families is what Jetpets do best and we can’t wait to check in on Pillow in the coming months to see how this city girl is adjusting to the easy life on the farm.

 

Dreamworld and Jetpets partner to transport “Holden and Kimba”, two rare white Lions

How do you move two male lions over 1400kms?

This was the question posed to us at Jetpets last week when we completed the move of two white lions, “Holden and Kimba”, from their home at Altina Wildlife Park to Dreamworld on the Goldcoast.

The two brothers are part of only a handful of rare white lions in captivity and weigh in over 200kgs each. The lions hail from the Timbavati region in Africa and due to human interference and poaching, have not been sighted in the wild since 2010.

“Welcoming Holden and Kimba to Dreamworld will further help conservation initiatives for cats in the wild through the Dreamworld Wildlife Foundation and will raise awareness of the plight of our vulnerable and endangered big cats around the world”, a Dreamworld spokesperson said.

The lions were picked up at Altina Wildlife Park last Wednesday by Jetpets pet handlers and were transported in custom built steel crates to ensure they remained calm and comfortable during transit. The lions personal handlers, who have raised them since they were cubs, also made the journey to check the lions condition during the numerous stops on the way to their holiday destination.

The 200kg plus white lion is lifted on to Jetpets transport truck

“It was a rewarding experience being involved in the move of these majestic lions, our service and relationship with Dreamworld continues to make Jetpets the leader in animal transport in Australia”, Montana Sheridan, National Customer Service Manager.

Guests to Dreamworld will have the opportunity to have a once in a lifetime face to face encounter with the imposing lions from this week through to mid July, when they will be transported back to their home at Altina Wildlife Park.

The brothers exploring their new enclosure at Dreamworld

Stay tuned to Jetpets social media for more information on the brothers return trip next month and future zoo animals moves completed by Jetpets .

Resident Vet Dr Sam’s handy tips for pets travelling overseas

It’s an exciting time in your household as the whole family gets ready to move overseas.

Here’s some handy tips from our resident Vet Dr Sam, on getting your pet ready for overseas travel and what to expect….

  • What are important things to keep in mind to make sure a pet is comfortable in their travel crate? We recommend getting your pet’s travel crate delivered a few weeks before travel. This gives you time to introduce your pet to the crate in a familiar environment. For travel, Jetpets will line your pet’s travel crate with a stay dry fleece mat, where moisture sinks to the bottom, keeping your pet dry and comfortable throughout the travel journey.  Some countries will let you put a blanket or a t-shirt that smells like you in the travel crate, and this can be of extra comfort for your pet – it’s best to check with your Jetpets travel consultant to see if you can do this for your destination.  If your furbaby can be a bit nervous in new situations we also recommend Adaptil collars for dogs, and Feliway products for cats, to make pets feel as comfortable and relaxed as possible during travel – your Jetpets travel consultant can take you through your options and we can organise everything for you.
  • Will my pet need any vaccinations prior to travelling? Jetpets recommends that all pets are up to date with their annual vaccinations before travelling. Depending on your destination country, time sensitive vet work may be required. As resident Vets, we specialise in pet travel and can step you through everything that’s required, and can administer all vet work. We even do home visits!
  • Can my pet handle a long-haul flight? We understand when a pet owner expresses concern about how their pet will handle a long-haul flight. We are delighted when pet owners share back their happy travellers stories and express their delight at just how well their pet coped. As resident Vets we check on your pet prior to travel, and the sole focus of our pet loving team of experts is to provide a safe and comfortable travel journey for your pet. Want to hear from other Jetpets Happy Travellers? Visit us on Facebook.
  • Will my pet be provided with enough food and water to last the trip? Pets are lodged with sufficient water for their travel journey. We avoid feeding pets just prior to travel to avoid any tummy upsets.
  • What can I do to help my pet settle in to their new home after their trip? Let your pet ease into their new surroundings. Try and make sure your pet has familiar things around them – moving house is a big thing for your pet and a well-known bed or favourite toy can make settling into a new home much easier. And it goes without saying, don’t forget to give your pets lots of love!

How to keep your pets happy as the weather cools down

Admit it, even if you prefer summer, you love cuddling up with warm blankets in winter! For those of us in the Southern Hemisphere, the cooler months are here, so it’s time to get your coats out from the back of the closet and dust off those beanies! While we have the luxury of indulging in a hot chocolate, our pets might find it a bit more difficult to adjust to the colder climate. That’s why we’ve put together a few tips to help keep your pets happy throughout the cooler months!

Cosy bedding

There’s no more satisfying feeling then jumping under the covers of your warm bed after a cool winter’s day, we’re sure our pets love it too! There’s a few different ways you can adjust your pet’s bedding for winter time, so here’s a few tips to ensure they get a cosy night’s sleep.

Outdoor pets

If your pet is comfortable staying outside during the colder months, make sure you’re making a few adjustments to accommodate the change in weather. Here’s a few tips for your outdoor pets!

  • Move their crate or kennel under cover, so they’re not disturbed by rain or hail.
  • Pop your pets favourite blanket inside their kennel or crate
  • Leave your pets with their own hot water bottle to cuddle up to! Make sure you let it cool down slightly before handing it over to your pet
  • Get their cosy knits on! A jumper that covers their stomach will help keep them warm through the chilly winter nights

Indoor pets

If your pets are getting older, it’s a great idea to keep them inside throughout the colder months. This will help aid sore joints or any aches or pains they might have. Head to your local pet store to grab your pets their own blankets so they can have a cosy night’s sleep!

Dinner time

Like us, our pets tend to burn more calories during the colder months, as our bodies try to keep us warm. So, a consistent diet is key to keeping your pets happy throughout winter! It’s always a good idea to discuss your pets diet with your vet before making any changes to their feeding schedule. 

Exercise

Just like us, our pets may feel less inclined to get up and moving during the colder months. We’d prefer to be inside on the couch too, but it’s important to make sure your pets are still getting enough exercise throughout winter. Here’s a few ways you and your pets can get active this winter:

  • Head to an indoor dog park! Your pup can still socialise, explore and exercise while sheltered from the weather
  • Invest in some new scratching posts for your cats, or if you’re feeling up to it – build your own!
  • Take advantage of your pet’s favourite toys, playing fetch inside for half an hour in the morning and in the afternoon, is a great way to get your pet moving when the weather isn’t looking too great

What do you and your pets do to settle into the colder months? Let us know on Facebook.