Latest News

Keep up-to-date with the latest Pet Travel and Jetpets news.

How does Quarantine work and what do I need to know?

In Australia we are lucky to be free of many insidious diseases that affect dogs and cats and Australia’s animals have some of the healthiest conditions in the world. In order to keep Australia’s dogs and cats free from unwanted medical problems Australia’s Department of Agriculture and Water resources work hard to protect our animals.

While many may picture quarantine as an unpleasant environment for their pet and a very long stay at that, this common misconception couldn’t be farther from the truth.

The quarantine period is only 10 days for all countries except for travellers from New Zealand, Norfolk and Coco’s Islands (for travellers coming from these countries there are no quarantine requirements). During their entire stay in quarantine, every animal is treated with love and respect. Each dog and cat has their own private room equipped with heating and air conditioning with access to an attached sheltered outdoor run. When a pet needs that little bit of extra time to stretch their legs, there is a large outdoor grassed area for exercise.

Each pet has their own bed and a window overlooking the outdoor exercise yard. The quarantine facility is fitted with internal acoustic panels to absorb noise so that each pet has the opportunity to get some well-earned peace and quiet.

If two dogs or two cats are from the same family, they are permitted to stay together as long as you have a letter of recommendation from your vet that will inform quarantine staff that it is safe for them to be together.

Jetpets provide the full pet travel experience and can handle your pet move from door to door including all quarantine requirements but if you have further questions not answered here feel free to contact a pet travel consultant at Jetpets who can answer any other questions you may have.

Sahara in the City

As our Jetpets furry ambassador, sometimes Sahara has to do the jobs nobody wants to do… like go to Sydney for the weekend, relax in a five-star hotel and be pampered. (It’s a tough job isn’t it!)

As part of Rufus and Coco’s competition in conjunction with Jetpets, you too could win the chance to pamper yourselves and your pooch at the Langham Hotel like Sahara or escape to country Victoria for the ultimate relaxing weekend with your puppy. Simply follow this link and enter for your chance at a Jetpets Holiday.

The Extraordinary Life of Pikelet paw-signing book tour

Jetpets are excited to announce that we are the major sponsors for the Life of Pikelets National book tour. Pikelet is one of Australia’s most famous living pooches, with over 188 thousand followers on Instagram and 142 thousand on Facebook. Pikelets story is an amazing journey from council pound to superstardom and his followers can’t get enough of his daily antics.

While Pikelet is a talent on his own he is helped along by his mumma and pappa Calley & Brad Stoll who rescued him from death row in 2013 at the age of eight weeks. Pikelet was suffering from deformed legs and a curved spine and was unlikely to be adopted but when Calley saw him she instantly became besotted with the handsome staffy.

Calley herself, is a trained photographer and it’s easy to see why people are drawn to her amazing photographs of Pikelet and his extended rescue family. Her photographs have a way of bringing out her pet’s personalities and the page brings so much joy to Pikelets thousands of adoring fans.

In addition to taking amazing photographs Calley is also a prominent spokesperson for the rescue animal movement and regularly provides advice and assistance to Pikelets fans who are interested in adoption. While not all Pikelet’s fans have the ability to adopt or own pets they are able to contribute to the rescue movement by following Pikelet and supporting the page.

In the past four years, more than 50 foster animals have passed through Pikelet’s Sydney home, all of which have become characters in the Life of Pikelet world. You may remember Calley’s rescue pig Pillow whom Jetpets transported to her forever farm back in July earlier this year.

Jetpets will be working closely with Calley and Pikelet during the month of November to celebrate the tour so stay tuned for further news and content.

If you are interested in purchasing Pikelets book you can do so here and if you plan to get along to meet Pikelet the details of his appearances are below.

PERTH

Friday 3rd of November 5:30pm – 6:30pm at Planet Books

Saturday 4th of November 12pm – 1pm at Saga Bookshop

MELBOURNE

Friday 10th of November 12pm – 1pm at The Leaf Bookshop

Saturday 11th of November 12pm – 1pm at Dymocks Melbourne

ADELAIDE

Friday 17th of November 12pm – 1pm at Dymocks Adelaide

Saturday 18th of November 11am – 12pm at Booked at North Adelaide

BRISBANE

Friday 24th of November 12pm- 1pm at Dymocks Brisbane

Saturday 25th of November 1pm – 2pm at The Mad Hatters Bookshop

 

Pet transporter to the stars

Here at Jetpets we come in contact with the world’s most loveable and cuddliest pets but every now and then we get to brush shoulders with the rich and famous…well with their pets at least. Here are a few of our celebrity travellers.

Orlando Bloom- Hollywood Leading Man

Orlando Bloom with his puppy Junior. Jetpets staff do their best to not die of cuteness while giving Junior plenty of cuddles

Orlando Bloom might be famous for his portrayals of arrow firing elven warrior Legolas and swashbuckling privateer Will Turner in Hollywood blockbuster films, but on his day off he is just a father who enjoys spending time with his children and his pets.

In 2016 Jetpets assisted Orlando Bloom to transport a surprise gift for his son Flynn Bloom, a new male Sarplaninac puppy called “Junior”. Orlando purchased the traditional livestock guardian breed in Melbourne and Jetpets transported him all the way to the door at his Beverly Hills mansion in Los Angeles. Our team at Jetpets was on hand to witness as Flynn met his new best friend Junior.

Havanna Brown- DJ and Recording artist

Jet-setting DJ Havana Brown with her pooch Ba Bing at Jetpets

Melbourne born Havana Brown started her career by DJing at local Melbourne venues until she was signed by Island records in 2008 and after supporting industry big names such as Rhianna, Britney Spears and The Pussycat Dolls she carved a name for herself in the Australian entertainment industry.

Jetpets was entrusted with the transportation of Havana’s pride and joy “Ba Bing” who travelled with us from Los Angeles to Melbourne. Havana came to the Jetpets transit lounge in Melbourne to be reunited with her handsome boy earlier this year and it was smiles all round.

Ellie Gonsalves- International Model and Actress

The adorable Pom Pom Daisy and his equally adorable super model owner Ellie Gonsalves

You may remember a few months ago Jetpets transported “Pom Pom Daisy” the Pomeranian puppy who belongs to Brisbane bombshell Ellie Gonsalves. Ellie who has made a career as a professional model, actress and fitness guru has starred in Super Bowl commercials and magazine shoots all over the world.

Ellie’s equally photogenic puppy Pom Pom Daisy was so smiley and well behaved during his trip with us from Los Angeles to Melbourne and then on to Brisbane to be reunited with Ellie. Ellie was so thrilled with Jetpets level of care and customer service she posted to her 1.6 Million followers on Instagram about us, which made us blush…just a little bit.

Jetpets are proud to be the animal transport choice for celebrities the world over and while the animal transport industry might not be the most dazzling industry in the world, it could be the cutest…and that’s just fine by us.

Wombats and Japanese pop Music: What is going on here?

You may think that Wombats, the native Australian marsupial burrowing animal would have no connection whatsoever to the fashionable world of glitzy pop music…. but you’d be wrong.

“How can this be so?” I hear you protest.

Well let us explain…

Recently Jetpets had the opportunity to meet & greet three Tasmanian wombats travelling from Trowunna Wildlife Park in Tasmania to Satsukiyama Zoo in Japan. Malcom a male, Lucky and Taeta (short for Potato), 2 females were being sent to Satsukiyama Zoo in the city of Ikeda, Osaka as a gift from their sister city in Launceston, Tasmania.

Caption: Regional Sales Manager Brooke Matheson with Taeta, and wombat keeper Androo Kelly with social media manager Jade McLaren

Satsukiyama zoo is known for it’s wombats after having successfully bred wombats back in 1992. They continued their wombat program and were elated when in 2007 they acquired two more wombats, Ayaha a female and Fuku a male. But after the tragic passing of Fuku’s mate Ayaha in 2010, Fuku was left without a breeding partner.

While Fuku continued to fill his days with eating, sleeping and excavating his burrows his keepers thought he would be much happier with a partner to share his days. As Satsukiyama’s zoo charges no entry fee and relies on donations from the public they were unable to raise the $50,000 needed to purchase and transport a female wombat to Japan.

With limited options financially, the zoo turned to the world of Japanese pop music to help save the day. The pop group “The Keeper Girls” were created in 2016 as the official idol group for Satsukiyama zoo and their debut hit single “Wombat no Uta” was written about the plight of Fuku, the lonely wombat looking for love.

Satsukiyama Zoo’s Japanese idol group “The Keeper Girls” left to right: Kimura Kotone, Shiraishi Azu and Hamada Marina.

Pop idol groups are very popular in Japan and the girls were able to raise a significant amount of the required $50,000 to find Fuku a partner, by performing their music all over Japan. Trowunna Wildlife Park reached out to Jetpets to see if we could help get the wombats to their new home.

Jetpets were able to transport the three wombats in custom built wooden transport crates the 8138 kilometre journey with the wombats arriving safe and sound after their 13hr flight. The wombat’s keeper Androo Kelly from Trowunna Wildlife Park, was met by the very excited jpop group at the airport who couldn’t wait to meet the new wombats.

The Keeper Girls excited to meet Androo and his wombats

It’s unclear at this stage which breeding female will be matched with Fuku but we’re sure he will be much happier with a few females to help him get over his loneliness.

At this stage there is no news yet on whether the Keeper Girls will be releasing a follow up single about the wombats new found love affair but we will endeavour to keep you posted on all things wombat pop related.

Thinking of relocating?

Learn why hundreds of Jetpets customers the world over trust Jetpets with their pet. Our customers consistently mention our commitment to communication, our professionalism and our clear love for animals in their endorsements.

Testimonial 1:

“We would like to thank JETPETS for their professional actions involved with transporting Darius to London. Besides being tired he was very happy and healthy when he arrived yesterday. Thank you again for your amazing service. We truly appreciate your handling of his travel”

Barton (Darius’s owner)

Testimonial 2:

“Hi Amy and Rose!

Just a quick email to say a big THANK YOU for everything you did for Olive over the last month.  The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time!  I wouldn’t hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!

I thought you would like to see some photos of Olive settling into her new dwellings.  It didn’t take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!

Thanks again for all of your help!”

Jules (Olive’s Owner)

Testimonial 3:

“I moved abroad from Australia 3 years ago, and 2.5 years ago decided to bring my little dog Penny over to join me. After I booked it I got a little scared for her to take the journey, and JetPets were really great and patient, until I finally got her over here.

The experience of knowing your best friend is travelling is stressful, but JetPets reassured me, sent me regular updates (including pictures!) and helped ease my mind. The staff are really wonderful, and took all the stress of paperwork off me. I highly recommend them.

Katie (Penny’s Owner)

Our customers come from all over the world but the one thing they all agree on is Jetpets commitment to welfare, comfort and safety of their travelling animals.

We encourage anyone thinking of relocating, either nationally or internationally, to take the time to read through our websites testimonial section here or on Facebook to get a better idea of how we can assist your family to relocate.

Koalas home safe and sound

You may remember back in March this year Jetpets helped relocate Hamilton Islands koalas after Cyclone Debbie destroyed their habitat. Now it’s time for their return trip home and Jetpets were there once again to ensure the safe transportation of these iconic animals.

A last-minute surge by the category four system, Cyclone Debbie on its way to mainland Queensland, Australia brought the extreme weather event directly over the top of Hamilton island, home to 1,208 Queenslanders and thousands of the islands rich and diverse wildlife species.

The cyclone which hit Queensland in March this year left behind a trail of destruction and as no evacuation order was issued to Hamilton island the residents and the wildlife were forced to hunker down and make the best of a bad situation.

The cyclone battered the island with 263km winds, rain and all manner of debris, kicked up by the incredible winds while residents cowered indoors hoping to escape the fury of the storm.

Once cyclone Debbie had past the sheer destruction was described as “looking like world war 3”. Debbie destroyed businesses, property and hundreds of eucalyptus trees, which is the koala’s main food source as well as their homes.

With their habitat in disarray the people at Australia Zoo reached out to Wild Life Hamilton Island and offered to house the koala’s and two dingoes, with them while their environment was rebuilt and the trees given a chance to regrow and recover. Jetpets stepped in to make this possible and assisted in moving the animals to their temporary home at Australia Zoo.

While the residents are still rebuilding and repairing extensive damage after six months, the island has been deemed safe for the return of the koalas and Jetpets were only too happy to assist in bringing them home. With tourist wildlife activities kicking off again on September the 15th the koalas are back just in time to step back in to the limelight.

We are very proud to be in a position to assist in the amazing work that Australian Zoos do on a daily basis and we support their efforts as they continue to preserve and protect Australia’s native wildlife.

Australian Working Dog Rescue

The Australian working dog is an icon of Australia. A symbol of our relationship with the land and the spirit of our working nation. Find out how Jetpets are pitching in to support organisations dedicated to saving these aussie hero’s.

AWDRI ambassador Lauren Vickers with one of their rescue pups.

Australian working dog breeds were engineered to be tough, loyal and above all else smart. The Heeler, the Kelpie, the Koolie and Smithfield were all bred to assist Australian farmers by herding cattle and farmers often say these dogs work harder than human workers.

Farmers often depend on the intelligence and versatility of these breeds to ensure their livestock is safe and their farms are thriving but what happens when these dogs are surrendered by their owners or a stray is brought in to the pound? How do these dogs find the right kind of home?

The AWDRI were flooded with well-wishers during the Sydney Dog Lovers show last month.

 

This is where AWDRI (Australian Working Dog Rescue Int) step in to save the day. AWDRI is a charity organisation that aims to save these dogs from being euthanised and promotes the rescue of working dog breeds all over Australia.

As a corporate partner to this organisation Jetpets offers help in saving these dogs from an uncertain future by providing assistance in relocating them to a foster home or in some cases their forever homes.

Dr Alex Hynes & Yoshi travel with Jetpets

It’s easy to see why the veterinary industry and TV audiences have fallen in love with Dr Alex Hynes.

The Queenslander has quickly become a fan favourite to win the Bondi Vet’s search for a new host and has been named as one of the final five in the competition. Dr Alex’s experience and impressive veterinary practice, the Animal Emergency Service have seen her catapulted in to the lime light in recent months.

Dr Alex Hynes & Yoshi travel with Jetpets

In addition to her day job Dr Alex also juggles an impressive number of duties being a mother, wife, pet owner, fitness guru and a role model to young women all over Australia. Along with Dr Alex’s newfound stardom comes new challenges and a lot of travel and recently Dr Alex was asked to appear at the Sydney Dog Lovers Show with her pet Samoyed, Yoshi.

Dr Alex contacted Jetpets and we were able to arrange for the pickup and drop off of Yoshi from the airport to the Dog Lovers Show so Yoshi could meet all of Dr Alex’s fans. Yoshi is fast becoming as recognizable as Dr Alex due to how handsome and perfectly groomed he is.

Jetpets were thrilled to assist Dr Alex in transporting Yoshi and we were equally thrilled that Dr Alex had these kind words to say regarding her experience. I just wanted to write and THANK YOU for the amazing service you delivered over the weekend when I flew my fur kid Yoshi down to the Dog Lovers Show in Sydney.

“I was particularly impressed by the great communication that Geoff, Andrew and Renee demonstrated when setting up the pickup and drop off at the busy venue.  

Janine, Jade and Kathy were all super friendly at the show and Tori (Dr Alex’s daughter) has proudly showed her GIF video we did at the Jetpets booth- lots of fun!

Lastly thanks to Darren for Yoshi’s gift pack. My daughter Tori has pinched the blanket for her cat lol but Yoshi is enjoying the toys and relaxing back at home after the big adventure. See you all again next time we fly xx”, Dr Alex Hynes.

Dr Alex Hynes & Yoshi travel with Jetpets

Jetpets would like to wish Dr Alex all the best in the Bondi Vet competition, we think she is the ideal candidate for the hosting job and we encourage everyone to jump on to social media and support Dr Alex’s mission to become the new Bondi Vet.

You can find Dr Alex’s Facebook page here or register your support for Dr Alex on the Bondi Vet website here

Jetpets featured in documentary – Secrets of the Long Haul Flight

Secrets of the Long Haul Flight reveals some of the commercial aviation industry’s best kept secrets in this one hour documentary. The made for television documentary lifts the lid on such mysteries as where the cabin crew sleep, areas off limits to passengers and of course animal travel. Jetpets were asked to give some details about how animal transport works and our clients “Alfie and Mitzi” were among the travellers making the 17,000 kilometre trip from London to Sydney in the documentary.

Alfie and Mitzi are just two of the 65,000 animals transported by Qantas and the documentary gave Jetpets an opportunity to provide some information regarding the logistics of moving live animals in the air. Alfie and Mitzi were return travellers travelling from London, England to Sydney, Australia and as such had to undergo strict regulations requiring vaccinations and treatments to comply with Australia’s entry requirements.

Once Alfie and Mitzi touched down in Australia they were taken by a Jetpets Pet Handler to mandatory quarantine for a 10 day stay which ensures that no unwanted diseases or medical conditions are brought in to our country.

“The quarantine process is something that quite often our customers are concerned about. There is a common misconception that animals are locked in cages until their quarantine period is up but this is not the case at all. Animals are given walks, playtime and enjoy nutritious and carefully prepared meals and most importantly are checked regularly by veterinarians” said Jetpets spokesperson Montana Sheridan.

Upon collection from quarantine they are picked up by a Jetpets Pet Handler, given a comfort stop and cuddle before they board their flight to Sydney and join their family in their new home in Sydney.

The documentary is available to view on SBS on Demand until the 25th of August or can be viewed on Youtube.