Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
MAY 2026
Luca
Sydney to Singapore, Singapore
We had an excellent experience with the Jetpets team, who made the move of our puppy smooth and stress-free. Puppy Luca arrived safely and well, all thanks to the wonderful team at Jetpets. We truly appreciate their support and care. 
MAY 2026
Chicho & Zaya
Perth to San Francisco, USA
Wow! What an incredible experience we had with the Jetpets team! From initial conversations and emails all the way to destination pick up was incredible. The communication and everything was very up front and clear. Made it so easy. Two cats from AUS to USA in 2 calendar days is pretty awesome. Would highly recommend. 
MAY 2026
Maple
Sydney to Vancouver, Canada
We couldn’t be happier with how Maple arrived and how quickly she acclimatised to her new environment. Thank you, Jetpets, for all your help along the way. We are so happy with how it all went for Maple and we are very grateful! 
MAY 2026
Master Shifu
Canberra to London, United Kingdom
Jetpets provided a seamless service transporting our cat from Canberra to London. They provided thorough advice from the start and throughout the preparations and when it came to the actual transportation days, they provided regular updates and photos which was much appreciated! He arrived in good spirits so was clearly well taken care of. A very professional service, I'd recommend Jetpets without hesitation. 
MAY 2026
Leia
Sydney to London, United Kingdom
Jetpets went above and beyond to look after our girl Leia on her trip from Sydney to London. From the very first email, we knew we were in good hands with this team who genuinely care about your pet's wellbeing. Communication was brilliant and we loved getting updates on Leia's journey. She arrived in very good health and has settled in straight away. Thank you to the Jetpets team!