Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2016

Poncho

Sydney to Kuala Lumpur, Malaysia
Hi Teresa, I hope you are well.  I'm a bit late in sending you some pictures of Poncho after his arrival.  He arrived well to our temporary housing exactly a week ago.  He is still getting used to the heat here and the lack of dog parks but doing very well.  We are so happy to have him with us again! Again, I cannot thank you enough for your efficiency, communication and kindness throughout the whole relocation process of Poncho to KL! Have a great week Megumi

MAY 2016

Rossby

Sydney to Dublin, Ireland
Hi Andrew, Thank you so much for helping us move Rossby to his new home in Ireland. I think he had a rough time for his second flight but once we got him home he started to perk up. He is settling in well now and getting used to Irish life! 🙂 We really appreciate everything you and everyone at Jetpets did for us. We were particularly impressed with David who dropped off the crate and collected Rossby for the airport. He was so good with both us and Rossby, and took the time to get to know Rossby and make sure he was comfortable going in the van. It made the whole process much easier. Here are some pics of Rossby enjoying his first few days in Ireland. Thanks again, Laura.

MAY 2016

Mumbles

Townsville to Halifax, Canada

Hi Beth, Just to let you know that Mumbles made it to Nova Scotia and it was a very happy reunion of him with my daughter and I. I think he travelled better than I did ! Thanks for everything.

Regards, Sally

MAY 2016

Mel

Australia to Wellington, New Zealand

Hi ladies,

Just wanted to send a few photos of Mel to show you guys how he is settling in. After all the hurdles he has been over the past month, it was truly amazing how quickly he adapted! Sadly, at the moment we still can’t be all together as we are trying to secure a dog friendly rental and our current place wouldn’t allow dogs. However, we were extremely lucky to get in touch with an amazing woman from Palmerston North who very kindly suggested to foster him for us up until we properly settle. She is very experienced with dogs and at the moment owns a blue heeler herself. We all spent the weekend together up there and know Mel has a fantastic environment to settle in, and I really hope that we will be able to reunite properly within few weeks.

I wanted to thank you and team so very much. It hasn’t been an easy road at all, and you have managed to work it through all the uncertainty and the tension and really ease my anxiety about the process. Special thanks to Steph from Jetpets Auckland who was a super hero managing some changes in plans – Mel has arrived to Wellington earlier due to mixup with the flights and Steph arranged for him to spend couple of hours in Hound Lounge doggie care up until we were able to pick him up and also helped to sort out the misunderstanding with customs around customs clearing process for Mel. I can’t be grateful enough for you all! Thank you, thank you, thank you!!

Cheers,

Alina

APRIL 2016

Jackson and Stevie

Melbourne to Geneva, Switzerland
Thank you for all of your help. Here are Jackson and Stevie enjoying their new view at their new home 🙂