Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2016

Kalea

Sydney to Honolulu, United States

Kalea has settled in nicely....

Thanks for taking such good care of her on her journey to Hawaii.

Shari

FEBRUARY 2016

Minty, George & Charlie

Ballina to Hythe, United Kingdom

Hi Alice,

I’m sorry it has taken some time to get back to you about the fur babies move from Australia to UK.

I couldn’t have asked for better service.  From the young fellow who picked them up in Ballina until they arrived in England.  I was particularly impressed with the young woman at Hanrob at the airport in Sydney who very much relieved my concern just before we flew out for London.  She advised they had arrived well in Sydney and that George’s forthright personality was evident!

They arrived to our home in Hythe earlier on the day than expected, and once let out of their crates and greeting us very excitedly, they ran around the back garden and through the house, claiming it for their own in about 10 minutes.  All three, Minty the Burmese, and dogs George and Charlie, are very much settled and love their retirement to England.  Thank you once more for setting up the slightly bigger crate for Charlie - it was done with a minimum of fuss and eased my concern.  It is a testament to the thoroughness of the paperwork for the quarantine vets at both Sydney and Heathrow, that they arrived much earlier in the day than expected.

Kind regards, Di and Allen

JANUARY 2016

Bandit

Australia to Sweden,
I just wanted to say thank you for helping me travel with my family to my new country Sweden. I'm loving life in the snow! Kindest regards, Bandit

JANUARY 2016

Shenzie

Australia to Auckland, New Zealand
Hi Steph, Here is Shenzie all settled after her flight. We are very happy with the service that was provided, ensuring Shenzie's comfort and making her travel, stress free. Thanks again for looking after our girl 🙂 Sue & Athena 

DECEMBER 2015

Puppy

Sydney to Houston, United States

Danielle,

Merry Christmas, and thanks very much for helping us on our puppy transfer and make everything possible to be finally reunited!

I am happy that he arrived well and safe and was waiting for us very anxious a bit stressful and nervous but I understand this is no very often in his little life!

He has been settling in step by step and in few days he will be back to normal!

Thanks always,  Heidy.