Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
SEPTEMBER 2019
Han Solo
Sydney to Christchurch, New Zealand
I was very happy with the service Jetpets provided for our cat Han Solo to travel from Sydney to New Zealand.
Justin was more than happy to answer my thousands of questions which made for stressless travel.
I was sent a photo of him having a snuggle with one of the staff before departing from Sydney which was a cute gesture.
The collection process was super easy and Han Solo cage had been cleaned and refreshed before we collected him.
Han Solo is now living his best life in New Zealand with us.
SEPTEMBER 2019
Bella
Hobart to Christchurch, New Zealand
Hi Melanie,
Bella arrived in good spirits yesterday and is settling in to where she was a few years ago ( still remembered how to open front door and let her self in when we got home).
Thank you very much for the move for her from Hobart to Christchurch. I’ve included some pics from her drive home from the airport.
Thankyou so very much
George and Bell
AUGUST 2019
Gino
Thank you to everyone at Jetpets for your assistance in getting Gino safely from Australia to NZ. All the little pictures and updates were most appreciated and erased any concerns I had while he was travelling. Although there was one minor hiccup with a changed flight this was communicated clearly and in a timely manner. As I have no children Gino is very precious to me so I want to let you know I am very grateful for your assistance to helping me to reunite with him.
AUGUST 2019
Frankie and Minnie
Armidale to Auckland, New Zealand
Justin was AMAZING!!!
He made magic happen from two opposite ends of the country to bring our two babies together to fly over to us here in NZ. Minnie and Frankie's travel was co-ordinated so smoothly considering they had to be jointly co-ordinated together but so far apart to make the same flight! This was an amazing experience and we have Justin and JetPets to thank for that! Thank you also to Tineshea-Lee from JetPets NZ who allowed Minnie and Frank to stay overnight at headquarters as their flight was in too late for me to pick them up 🙂 Amazing Amazing Amazing!! Will always be requesting Justin for future needs.
AUGUST 2019
Arlo
Perth to Queenstown, New Zealand
Thank you again for all your assistance with our boy arlo! He is one happy boy!
