Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
JUNE 2021
Buddy
Perth to London, United Kingdom
Hi Rachael
Just wanted to let you know Buddy has settled in well after his journey
Thank you again for all your help. 
JUNE 2021
Bruno
Brisbane to London, United Kingdom
Bruno has been settling in quite well as you can see by the pics.
Once again, thank you for making this big transition so smooth, we really appreciate it!
Kind regards,
Toni 
MAY 2021
Marcus
Melbourne to Edinburgh, Scotland
Hey Rachael,
I just wanted to thank you for all the help you have given me.
Marcus arrived safely at Heathrow on Friday and we traveled up to Edinburgh together on Saturday.
He handled the relocation like a champion, it didn't phase him at all and he is now a happy Scottish dog.
Before you made contact with me I thought that I would have to travel home. I am eternally grateful for all of your help (even when I was asking 10 questions a day).
Thanks again Rachael!
PS Attached is a photo of us in York. 
MARCH 2020
Voltez
Melbourne to London, United Kingdom
Hi Rachael,
Thank you so much to you and the Jetpets team for making sure my boy got safely to the UK - he is doing really well. Still adjusting to new surroundings but is bright and happy, especially when going for walks.
Thank you again,
Lizzie 
FEBRUARY 2020
Taylor
Melbourne to London, United Kingdom
Jetpets looked after the move of elderly chocolate Labrador ‘Taylor’ from the Mornington Peninsula, Melbourne to Swindon, UK.
As he is over 16, we were very concerned about his welfare, but received great advice and support initially from Paige who managed the whole move, and from all of the pet handlers and staff who clearly are great at their work but also love the animals.
Jetpets ensured we had the correct vet advice, a journey for Taylor with appropriate rest breaks given his age, and sure enough he arrived safe and very well on schedule.
So a big thanks to all of the Jetpets team, we loved the constant updates, the photos of Taylor along the way which kept us updates and gave us real peace of mind.
Well done to the whole organisation, and congratulations on delivering such great service.