Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2016

Minty, George & Charlie

Ballina to Hythe, United Kingdom

Hi Alice,

I’m sorry it has taken some time to get back to you about the fur babies move from Australia to UK.

I couldn’t have asked for better service.  From the young fellow who picked them up in Ballina until they arrived in England.  I was particularly impressed with the young woman at Hanrob at the airport in Sydney who very much relieved my concern just before we flew out for London.  She advised they had arrived well in Sydney and that George’s forthright personality was evident!

They arrived to our home in Hythe earlier on the day than expected, and once let out of their crates and greeting us very excitedly, they ran around the back garden and through the house, claiming it for their own in about 10 minutes.  All three, Minty the Burmese, and dogs George and Charlie, are very much settled and love their retirement to England.  Thank you once more for setting up the slightly bigger crate for Charlie - it was done with a minimum of fuss and eased my concern.  It is a testament to the thoroughness of the paperwork for the quarantine vets at both Sydney and Heathrow, that they arrived much earlier in the day than expected.

Kind regards, Di and Allen

JANUARY 2016

Bandit

Australia to Sweden,
I just wanted to say thank you for helping me travel with my family to my new country Sweden. I'm loving life in the snow! Kindest regards, Bandit

JANUARY 2016

Cleo & Antony

Sydney to London, United Kingdom

Hi Melanie,

Good to hear from you.  It's freezing here, I believe it was 44c the other day and has dropped to 18c!!

Cleo & Antony arrived safely in London and have settled well into their new home.

They were naturally fed up with the whole travelling thing & gave the Staff at the Animal Reception Centre at Heathrow some hisses & scratches, which is to be expected.  They were very happy to see Mummy after the long journey (as was I).

I would very much like to thank you and the team at Jetpets for your professionalism, efficiency and care during the whole process, from the moment I made the first call to you, Adam collecting my babies (later calling to advise they had settled in well at the "departure lounge", (as he could see I was rather distressed when he collected them in the morning), to the follow up emails once we all landed in London.

You and the team are professional, caring and leave no stone unturned.  Thank you for making this process easy and as stress free as possible. I've already recommended you to others.

JANUARY 2016

Shenzie

Australia to Auckland, New Zealand
Hi Steph, Here is Shenzie all settled after her flight. We are very happy with the service that was provided, ensuring Shenzie's comfort and making her travel, stress free. Thanks again for looking after our girl 🙂 Sue & Athena 

DECEMBER 2015

Aiko and Yuki

Brisbane to Minnesota, United States

Hi Melanie, just letting you know Aiko and Yuki arrived today and are at home in Minnesota. They arrived in wonderful condition and had been cleaned on arrival in LA

They don’t look stressed at all and are already running around doing cat things?

We thank you for your time and will recommend Jetpets in the future. Please pass on our thanks to each of your team as it takes a team to provide a great service

Regards Gerry & Wendy