Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2022

Toby

Perth to Melbourne, Australia
I have been very well looked after by Jasmine and the team at JetPets for the safe delivery of my cat. They made what was a super stressful experience really easy and the whole process was very reassuring. There was always a timely response to my queries and when plans needed to be changed and I really appreciated the updates on the day of his flight, it was lovely to get his pre-flight report card. I would not hesitate to recommend JetPets. Thank you for taking such good care of my boy.

JANUARY 2022

Domino

Armidale to Hobart, Australia
Moved senior much loved cat from Armidale to Hobart ready for long delayed visit home. First time on a plane for our mature precious cargo - Domino. Advice, guidance and duty of care featured as part of the process of booking, confirming travel and transporting our beloved feline in the middle of a raging pandemic - shout out here for Hanna and her colleagues, It may sound trite, but the updates and pictures delivered through each part of the trip were re-assuring and settled the anxious nerves of the humans. This mixed species family are all home safe and well - thank you Jet pets.

JANUARY 2022

Joey

Adelaide to Jakarta, Indonesia
I hope you had a great Christmas and New Year! We reunited on Christmas eve and Joey is settling very well. The first day we reunite, we could see Joey’s excitement when he saw us from far, it was the best feeling ever! Since it was the hardest 11 days for me being apart from Joey. Thank you for being fantastic, Jetpets team! I am very happy to choose Jetpets for the whole process and would definitely recommend to anyone who wants to relocate their pets. It was very easy to communicate with the agent and I really love the given updates (with PHOTOS!) of Joey. A special thanks to you Rachael, for being awesome since day one I enquired about Joey’s relocation. The process was all stress free and your partner here is also fantastic! It’s all worth it! Thanks a million! Have an awesome day, Rachael! Thanks again!

DECEMBER 2021

Hocus

Melbourne to Townsville, Australia
Great service from quote to delivery. Sending my cats from Melbourne to Townsville was a stressful thing for me. But with constant updates and pictures it was stress free!

DECEMBER 2021

Prue

Melbourne to Brisbane, Australia
Jet Pets was great! They flew my cat from Melbourne to Brisbane and delivered her to us on time. She was clean and groomed and very happy to be home!