Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2022

Gracie

Broome to Adelaide, Australia
Our 1 year old cat travelled for the first time by plane for our move from Broome WA to Adelaide SA. We were a little anxious about how her experience would be and how long the whole trip would take, since we knew it would be a 2-day trip, but JetPets provided a great service which saw Gracie get from Broome to Adelaide in a little under 24 hours which was a great relief. As there was no getting around an overnight in Perth, we were very much put at ease when we received text updates, an emailed report card, and several photos of Gracie at the overnight boarding accommodation with a staff member giving her plenty of attention. The photos especially gave us relief as we could she that she was totally unfussed and in great hands!! Definitely recommend JetPets - while it's a little pricey at first glance, once you see the professionalism and care that goes into the service and how well your pet is looked after, it makes it all completely worth it, especially with how seamless and hassle-free the entire experience was. While we couldn't be there to pick her up from the airport ourselves, the local cattery staff member picking her up on our behalf commented that it was an easy process to pick her up as well.

Overall we're very grateful that Gracie was looked after well and was able to travel safely and comfortably to our new home. We will be happy to use JetPets again in the future.

OCTOBER 2022

Truffles

Darwin to Sydney, Australia
Just wanted to say thank you for your help - Truffles and I arrived safe and sound in Sydney this morning, and she is in good spirits and well.

OCTOBER 2022

Daffy

Melbourne to Rockhampton, Australia
The report cards, photos, and overall service throughout the journey put both of us at ease. If we every fly Daffy again, it will be with Jetpets!

SEPTEMBER 2022

Bailey & Monty

Sydney to Mackay, Australia
Brilliant service. Extremely good communication, very responsive to any questions I had. Cannot recommended jet pets highly enough.

SEPTEMBER 2022

Jinx

Cairns to Sydney, Australia
Our two cats arrived safe and sound yesterday afternoon. We are so pleased to have them back with us. Thanks for everything you have done. You were a bright spark in the darkness for us.