Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

OCTOBER 2021

Boo & Barry

Melbourne to Cambridge, United Kingdom
Hi Rachael. Cats are safe and sound in England now. They're both super exhausted, Barry has a cold, but overall they're settling in well to their new life. Thank you again a million times over for making this possible, I am so grateful to have them here with me. You've been an absolute pleasure to work with, and I wish you all the best. Warm regards Katherine

SEPTEMBER 2021

Dust & Haze

Cairns to Perth, Australia

I used Jetpets to transport my two cats from Cairns QLD to Perth WA via Brisbane QLD after I relocated for work. I want to praise the professionalism of Jetpets employee Jasmine who kept me up to date on flight cancellations that were out of her control and the next available flights she was able to secure.

It's taken 1 1/2 months to get them to their new home due to 3 flight cancellations but we are in the midst of a global pandemic and interstate border restrictions with freight being prioritised by airlines over animal transport.

Thankyou for the great service, we got there in the end.

SEPTEMBER 2021

Zoe

Adelaide to Sydney, Australia
Hi all at Jet Pets, Just wanted to touch base to say thank you very much for your incredible work in getting Zoe from Adelaide to Sydney. You made this process so seamless for us and also made us feel so comforted in that she was in the best of hands. The service you provide of reuniting fur babies with their loved ones is such an important & special one. It means so much to us that you could be there to provide this to our family and put our minds at ease throughout the process. We are so happy to have our darling in Sydney and make a home for her here. All the best & thank you again.

SEPTEMBER 2021

Poppy

Canberra to Launceston, Australia
Poppy the cat arrived safe and sound in Tasmania after leaving Canberra and flying via Melbourne. Thanks Jetpets so much for the updates and photos and for keeping her safe.

AUGUST 2021

Cinnamon

Perth to Gold Coast, Australia
Jetpets were involved in transporting our ragdoll cat from Perth to our doorstep on the Gold Coast. They were very efficient and friendly. Recommend them if ever you are need of this service.