Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
APRIL 2022
Luna
Melbourne to Esperance, Australia
Great communication and service. Helpful and easy to deal with.
Hassle free process. Thank you for your special care in transporting our Sphynx cats.
They arrived happy and well. Would definitely recommend this service.
MARCH 2022
Nanami
Melbourne to Gold Coast, Australia
It was my cat’s first flight and Jetpets service was amazing. The drop off and pick up was lightning fast and easy.
I recommend Jetpets for everyone who wants their “ babies “ to transport with airplanes.
MARCH 2022
Leroy & Pepper
Adelaide to Karratha, Australia
Jetpets looked after our two dogs during an interstate move complicated by covid border closures and extreme heat - they did a stellar job!
They kept us updated with flight changes and made sure they kept a close eye on the weather. Each decision they made was in the best interests of our two dogs who arrived safe, happy and relaxed despite a drawn out travel plan.
Report cards were provided between flights and during boarding which was a nice touch. The comments were clearly drop down selections but the report included photos which was really appreciated.
Would definitely recommend using Jetpets.
JANUARY 2022
Toby
Perth to Melbourne, Australia
I have been very well looked after by Jasmine and the team at JetPets for the safe delivery of my cat. They made what was a super stressful experience really easy and the whole process was very reassuring. There was always a timely response to my queries and when plans needed to be changed and I really appreciated the updates on the day of his flight, it was lovely to get his pre-flight report card. I would not hesitate to recommend JetPets. Thank you for taking such good care of my boy.
JANUARY 2022
Tobias & Dorian
Brisbane to Sydney, Australia
My first experience with JetPets and I cannot compliment them enough for providing such exquisite services. I relocated interstate and my cats had their first flight from BNE to NSW this week. From the first minute of engaging with JetPets, the process was flawless. Yes it is a little pricey compared to some other businesses, but I can completely understand why - JetPets gets your furbabies to you in comfort. Montanah was assigned to my case and she is just the loveliest person. Cannot thank her enough for all her help. Josh,who delivered the cats was equally kind and professional. Thank you JetPets! Easily 5 stars from me!
