Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
AUGUST 2021
Baby
Melbourne to New York, United States of America
Hi Rachael,
Just emailing you to let you know that Baby has made it safely to my apartment in New York!
I want to say a BIG THANK YOU to JetPets! I was thoroughly impressed by JetPet’s professionalism and dedication to ensuring not only that Baby’s flight went smoothly, but also that her owner (me!) remained calm and assured of her safety!
Thanks so much, Rachael, for helping coordinate everything. Also, please pass on a big thank you to Lee for driving all the way to Nicholson to pick Baby up!
Thanks so much again.
I’ll be recommending JetPets to anybody I know who needs quality animal transportation services!
Kind regards,
Jacqui. 
JUNE 2021
Moscow
Brisbane to Vancouver, Canada
Thanks Rachael!
He arrived safe and sound. Thanks so much for all your help. I’ve attached some photos of him very comfortable in his new home. 
JUNE 2021
Pookie
Melbourne Quarantine to Brisbane, Australia
Hi Louise,
I just wanted to thank you so much for taking care of our Pookie in Melbourne post quarantine and getting her home to Brisbane. She was understandably alert the first night back but since then has settled much more and has been doing zoomies all over the house running everywhere, eating a lot and playing! She has become so comfortable that she’s found her scratching spots (the couch unfortunately).
Thank you again, 
MAY 2021
Smudge
Melbourne Quarantine to Brisbane, Australia
Hi Louise,
Thanks so much for getting in touch to check how Smudge is doing and thanks for all your support getting him to us safely and for all the updates throughout his travel.
He is doing really well and is settling well in to his new house. I have attached a couple of pictures.
Thanks for all your help 
SEPTEMBER 2020
Kuro & Amity
Brisbane to Perth, Australia
Omg!!! ... it’s been 3weeks missing my fur children as we had to relocate from Brisbane for work ASAP! We had 2 weeks in isolation and then 1 week waiting to confirm flights but have to say that Jetpets throughout the whole process were amazing with emails and also tracking of them throughout the journey. I’m so proud of our pup Kuro and his big sister Amity for being so brave. They are now settled in there new home in Perth. Thanks guys for looking after my babies will for sure recommend you guys to friends and family!
Kia Ora guys 🙂