Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
JANUARY 2022
Domino
Armidale to Hobart, Australia
Moved senior much loved cat from Armidale to Hobart ready for long delayed visit home. First time on a plane for our mature precious cargo - Domino. Advice, guidance and duty of care featured as part of the process of booking, confirming travel and transporting our beloved feline in the middle of a raging pandemic - shout out here for Hanna and her colleagues, It may sound trite, but the updates and pictures delivered through each part of the trip were re-assuring and settled the anxious nerves of the humans. This mixed species family are all home safe and well - thank you Jet pets. 
JANUARY 2022
Buffy
Melbourne to Brisbane, Australia
My gorgeous dog had been transported to Melbourne from the UK but didn’t offer ongoing transport from Melbourne to Brisbane. I contacted Jetpets and within a couple of hours, I had received a quote, confirmed payment and itinerary. Wendy was fantastic and very knowledgeable. I was kept informed every step of the way, the handler who met my dog from quarantine was lovely and even sent me a picture of them on her walk, it was fantastic for my peace of mind. Would recommend this company to anyone, they really are fantastic! 
DECEMBER 2021
Tootsie
Melbourne to Brisbane, Australia
Hi Danielle,
I just wanted to thank you for the patience and professionalism you treated us with during our somewhat traumatic relocation of our Murphy, Tootsie and Magnolia back home to Queensland recently.
They are doing well and adjusting to the heat of the tropics. Our daughter reported that Tootsie did not move from in front of the fan for a day and a half!
You handled all our constant changes with ease, thanks to you, one of the potentially stressful parts of moving was done and dusted.
Thanks again. 
DECEMBER 2021
Oscar
Perth to Melbourne, Australia
We recently used Jet Pets to transport our Whippet from Perth to Melbourne Uni for heart surgery, they kept us informed the whole way and he arrived safe and sound. 
DECEMBER 2021
Prue
Melbourne to Brisbane, Australia
Jet Pets was great! They flew my cat from Melbourne to Brisbane and delivered her to us on time. She was clean and groomed and very happy to be home!