Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JULY 2019

Ted

Melbourne to London, United Kingdom
Me n Ted Reunited. He’s already enjoying life back in Europe. Thanks everyone!

JUNE 2019

Bea

Sydney to London, United Kingdom
Yay she is here in one piece and seems to have handled it like a trooper. Thank you so much for all your work and handling my nervousness. Great job! Melissa and Bea.

MAY 2019

Teddie

Sydney to London, United Kingdom
Hi Nicole, Jetpets, and especially yourself, were exceptional through the whole process. The updates and photos of Teddie with her Sydney handler were truly fantastic, very personal and reassuring. Teddie arrived safe and well and despite being hoarse from, I suspect, non-stop barking, has settled in very well. I am lucky to have family here which has assisted with assimilation in a new country. She is loving the green grass, smells and country walks which are in abundance where we are currently located. Photo proof attached. Paul and I will definitely use Jetpets again for the return journey. 100%, no doubts. Thank you all again for such a great experience, absolutely everyone we met in Sydney and everyone I spoke with over the telephone was professional, helpful and reassuring and Teddie arrived happy and well - I couldn't ask for more. Many many thanks, Claudia, Paul and Teddie

MAY 2019

Lilo

Melbourne to London, United Kingdom
Hi Morgan, We knew that the move would bring its fair share of challenges, and wanted to ensure that Lilo got across smoothly, and more importantly, in a stress-free manner. Morgan and the team at Jetpets gave us great comfort and assurance from the start, and that was the case throughout the entire process. Professionalism was certainly displayed throughout by Morgan and her team at Jetpets, and what we found to be the biggest strength was the attentiveness and responsiveness to our queries and concerns. We were pleasantly surprised to learn about how smooth the entire process was, and Lilo was with us in London the day after we arrived. Lilo is continuing to enjoy the London lifestyle, meeting new friends in parks, new sights, sounds, smells - everything. And we couldn't be happier seeing her adjust to her new home and lifestyle. Thank you once again for helping us with Lilo, it was such a positive experience overall. Love, Danielle and Hilary.

APRIL 2019

Honey and Toofy

Sydney to London, United Kingdom
Hi Biljana, The dogs arrived safely and are settling in. Attached is a pic of the dogs first walk through hyde park as well as the first sighting of a swan as well as squirrels. thanks