Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2020

Possum & Delilah

Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

MARCH 2020

Niko

Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!

MARCH 2020

Whisky

Sydney to Bangkok, Thailand
Hi Aleesha   Thank you and all the Jetpets team so much for all your expert help in getting Whisky to Thailand. We were a little anxious about the whole thing but you and your company made the process very smooth, easy and hassle-free!   Whisky is now residing at Pooky's brother's place in Bangkok and is very happy at his new home. Some photos of him are attached.   Many thanks once again, we are very grateful for your professional help!   Kind regards   Phillip and Pooky

MARCH 2020

Buttons & Sushi

Brisbane to Paris, France
Hi Kate, Just a quick email to thank you again for the amazing job you have done with your team! Our babies are going very well. They are recovering from jet lag. Have a great week. Warm regards Virginie

FEBRUARY 2020

Kevin, Bean & Jack

Perth to Newcastle, Australia
I just wanted to say a huge THANK YOU to all of the Jetpets people right from booking through to the safe delivery of my three fur babies, Kevin, Bean and Jack from Perth to Newcastle on the 10th and 11th of Feb. Your people are AWESOME! I can’t thank each and every one of you enough for caring for my children the way you did!