Customer Feedback

NOVEMBER 2019

Kaida, Kuma & Max

Hi Justin, Thank you for your help bringing our pets over to Abu Dhabi. They have finally relaxed and are starting to enjoy their new surroundings. Regards Liz & Matt

JUNE 2019

Mac

Hi Kaye, We’ve been so happy about your services so 5 stars was a MUST! In attachment a picture when we dropped Mac in JetPets Sydney to Dr. Kathy and then a picture after we got Mac in Dubai! Thanks so much again! Agnes, Max and Mac

FEBRUARY 2019

Percy

Hi Jasmine, A big thank you to the Jetpets team for getting our darling Percy to us safely. We are all so happy to have him here! Thanks again, Amelia, Jean, Hugo, Eden and Percy

APRIL 2018

Nano

Hi Melanie, Nano arrived safe and sound in Almaty. Thank you so much for all your help over the last couple of months, it certainly made our move to Almaty far less stressful knowing our fur baby was in good hands. I’ve included some photos of Nano’s first days in her new home. She’s settling in better than expected! Kind Regards, Gabrielle & Jacques

OCTOBER 2016

Jethro

We though it would be impossible to take our ten year old Jack Russell terrier, Jethro, with us to the Islamic Republic of Iran, so we were immediately surprised by the positive response to our initial enquiry we received from Melanie at Jetpets some five months before we were due to travel. Admittedly, it was a fairly complicated procedure, due to Australian laws requiring dogs to be exported as cargo, and Iranian laws only allowing dogs to arrive as excess baggage, not to mention all the paperwork required and the different working weeks involved. Various obstacles presented themselves during the planning stages, but ultimately these were not insurmountable, requiring just a stopover of a couple of days in Dubai.

From his final health check by Dr Troy and pick-up by Mike in Brisbane, the whole process worked incredibly smoothly, much to our relief. Jethro left on the Emirates flight ahead of ours to Dubai, and as we ourselves were touching down in Dubai, we received the first photographs from Jim & Lindsey at Snoopy Pets confirming his safe arrival. We were able to visit Jethro at the boarding facilities on each of the two days we were in Dubai, and although he was happy to see us, he did not seem at all distressed or traumatized by his ordeal, and was already a favourite with the staff. On the morning we left Dubai, the green van from Snoopy Pets delivering Jethro arrived at the departure terminal exactly as planned and he was checked in as excess baggage, before we accompanied him to the bowels of the airport.

We didn’t actually see him being loaded onto the plane in Dubai, but I checked with the flight crew, who received confirmation from the pilot that yes, he was indeed on board. On arrival in Tehran, his bright orange and blue Jetpets crate was clearly visible on the luggage trolley, and the locals were quite amused to see his crate appear on the luggage carousel in the Arrivals Hall. After his microchip and “ownership” papers were checked by Customs, we were free to leave, and so began the final hour long drive to his new home in leafy north Tehran.

When finally let out of his travel crate on arrival, Jethro was so excited he literally tumbled down the back stairs and into his new garden, then scampered about, sniffing at every tree and plant – again, certainly showing no adverse effects from his trip. After a couple of hours of joyfully exploring his new house and garden, he fell asleep in my lap. Strange new noises woke him up a couple of times during the night, but by the following morning, he seemed quite at home in his new surroundings.

In a few short years Jethro has made the dramatic leap from rescue dog to pampered embassy pet. If he survives this posting, we shall most certainly be approaching Jetpets and Snoopy Pet Relocation Service to bring him safely home to Australia. A huge thanks to all those involved in Jethro’s successful (and almost miraculous!) international relocation.