Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2020

Scarecrow & Mina

Melbourne to Toulouse, France
Hi Justin,   Thank you again so much for everything that you have done for us. Mina and Scarecrow have arrived safely and have settled in well already. Finally, our apartment feels like home 🙂 We wish to convey as much as we can how much your understanding and patience has meant to us. Without your professionalism and care we would not have been able to have been able to get them here and the hole in our hearts would have been too great to give living overseas a crack. You helped us get here and we will never forget what you have done for us.   We hope that you have had an excellent start to the year and wish you every success with whatever your future holds. Alicia and Aidan

JANUARY 2020

Sox

Perth to Johannesburg, South Africa
Hello Kate! Sox completely settled into his new home within 10mins of getting out of the crate, which confirmed to me that he had been handled with love and care every step of the way. Your professionalism and genuine love for animals gave me absolute peace of mind during this very stressful move. Despite him being an old kitty (15 years) and having a thyroid condition, you were so efficient and ready to answer every question I had. Every single member of your team that Sox and I had the pleasure of meeting were so lovely and kind. I cannot thank you guys enough for getting my little baby across the ocean! It’s been a few days since arriving now and I used his crate again to take him to the Vet (just to get more of his thyroid medication) and for the first time in his entire life, he actually wanted to go into the crate and he was completely happy and calm in the car! I was blown away! Which once again, just showed me how safe he must have felt during the travel process. Sox has already picked his new favourite places to sleep and watch the world go by, and even though he is strictly an indoor kitty, he is loving all the new views he has out the windows! In many ways, I think Sox is happier in his new home than he was in his last! If ever someone I know needs their little companion transported, I will absolutely recommend you guys! Thank you, thank you, thank you!!! Kind Regards, Steph Blackwell

JANUARY 2020

Percy

Paris to Sydney, Australia
Hi Nicole We picked up Percy safe and sound today from the airport. We are delighted to have him back with us! Thanks so much for all your assistance, your responsiveness and kindness. I wont hesitate to recommend Jetpets In the future. Beat regards Taya

JANUARY 2020

Ginger, Salem & Motley

Sydney to Edinburgh, United Kingdom
Thank you Jetpets for helping us board the cats to keep them safe from the bushfires and sending them safely to the UK. This is the second time we have used you for pet travel. Both times the cats have arrived with care and ease. Thank you to all who helped us.

DECEMBER 2019

Poppy

Sydney to London, United Kingdom
Hi Paige Thanks so much for checking in. Poppy is doing well and settling in to life in the UK! I have attached a photo for you to see just how well. Thanks too for taking such good care of her, I expected her to be rattled and not quite herself but obviously you did everything you could so this was not the case. Kind regards Clare