Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2017

Olive

Sydney to San Francisco, United States

Hi Amy and Rose!

Just a quick email to say a big THANK YOU for everything you did for Olive over the last month.  The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time!  I wouldn't hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!

I thought you would like to see some photos of Olive settling into her new dwellings.  It didn't take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!

Thanks again for all of your help!

Jules

SEPTEMBER 2017

Jack and Rufus

Australia to Montreal, Canada
Hi Justin, The boys went great thank you! We were so happy to pick them up in Montreal safe and sound. Thank you to you and your team for looking after them so well! They were stoked to see us and are settling in to their new life well. I'll be sure to leave a review when I get a moment. Thanks again! Aaron

JULY 2017

Salty

Sydney to Honolulu, United States

Hi Tanya,

Salty has arrived safely and is getting adjusted to her new home and new best mate, Boomer.

Thank you so much for making this a really fun experience!

Andrea and Salty

JUNE 2017

Kai

Brisbane to Seattle, United States
Hi Scott and Jasmyn, and everyone who took care of Kai in transit, Just thought of you and wanted to email you to let you know Kai is growing up and looking good. He arrived mid February after pretty much a two day trip from Brisbane-Sydney-San Francisco-Seattle and he walked out of the crate full of energy and happy. A little anxious, but he really came through very well. I had been very hesitant about shipping him such a long way and with so many stops, but it worked out so well thanks to the care you all took in making sure he was fine. THANK YOU so much for all that you did, for sending emails and pictures! It surely helped alleviate my own anxiety during those two days in flight. He is growing fast and learning lots and I can now ease up a little with the eyes in the back of my head. He is almost 7 months old now.

MAY 2017

Ollie

Sydney to New York, United States
Hello Rachael, We finally picked him up.  He looked so happy and well taken care of.  We are extremely happy with the service from Jetpets and cant thank you enough.