Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2019

Vincent and Peppermint

Auckland to London, United Kingdom
Hi Anuschka, I just wanted to send you a quick update and thank you. Vincent and Peppermint have settled into their new home and seem pretty happy with it (see photos) My partner and I wanted to reach out and thank you for the great experience we have had with you and everyone else at JetPets. It made our move so much easier and we felt so comfortable entrusting you with our precious family members. I would happily recommend you to anyone else relocating The warmest regards xx Whitney, Martin, Vincent, and Peppermint

APRIL 2019

Sophie

Canberra to London, United Kingdom
I am so, so happy with the service provided to me by Jetpets and Justin who guided me through the process of Sophie's relocation. As a pet mummy who has never done anything like this before I was worried about Soph (she is a bit of a Diva and likes things just so) and how she would travel but she is an absolute star and has taken it all in her stride. I did do a little research before I chose Jetpets for Sophie and everyone I spoke with recommended your company. Now I understand why - your reputation as being the best in this field is well deserved, from the inquiry call right through to collecting Soph at our destination. Brilliant service and communication from the start. Warmest regards Michelle & Sophie

APRIL 2019

Muffin

Melbourne to Italy
Hi Rachel, thank you so much for assisting us with the move of Muffin to Italy! He is doing great, a lot better that I expected. He is an amazing boy. We picked him up from the airport and I made him relax in the car outside of the cage for the travel home. He cleaned himself, ate a lot and once home he wondered around and felt confident with the atmosphere super quick. Then he enjoyed all the cuddles that everyone gave him. Ill attach some pictures. Thank you so much again, I couldn’t be happier to have him with me now in this new journey.

APRIL 2019

Loki

Sydney to Brisbane, Australia
Loki arrived safe and sound! He had a lot to say once he got home but has settled in with no issues. I can’t thank yourself and your colleges enough for making this whole process as painless and stress free as possible.   Thanks again, Louise, Kyle & ‘Loki’ Mcintosh

MARCH 2019

Tito

Perth to Christchurch, New Zealand
Hi Biljana, Tito is settling into his new home really well, thank you so much for all of the updates provided along the way. Thanks again so much for everyone’s assistance during this process. As I wasn’t able to travel with tito my heart was broken but it was great to have photo updates. Made himself at home day one.