Customer Feedback

SEPTEMBER 2017

Olive

Hi Amy and Rose!

Just a quick email to say a big THANK YOU for everything you did for Olive over the last month.  The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time!  I wouldn't hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!

I thought you would like to see some photos of Olive settling into her new dwellings.  It didn't take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!

Thanks again for all of your help!

Jules

SEPTEMBER 2017

Diesel

Hey Tanya, Thank you very much for your help and support. Diesel arrived on time and she is doing really well. Now she is getting used with her new home and she is happy to be with me. We will share our experience with your company as we are very satisfied of your professionalism. Thanks again and wish you all the best.

AUGUST 2017

Nutmeg and Charlie

Hi Rachael, Nutmeg and Charlie arrived on Tuesday in wonderful form. I was able to collect them earlier than initially expected which was such a bonus (because I was looking forward to meeting them from the time I got up at 6am). They were so relaxed and in such fine form. I could see they had been taken very good care of. Once home and out of their crates they recognised me immediately and I spent a long time just scratching and rubbing and stroking and giving cuddles. It was SO special to have them back after 18 months of not having seen them. They were also really happy to have each-other (Charlie having been reunited recently with Nutmeg after 14 months walkabout). Charlie has always "looked out" for Nutmeg and she is very bonded to him. So much so, that neither of them chose to sleep in their new pet beds choosing instead a box under the bed into which they both squashed for the night. I'm SO very grateful to you guys for the exemplary service. Thanks for emailing me so promptly every time I had a query Rachael and thanks too for assuring me that they'd be absolutely fine and in the best of hands. You were right about that. Thanks again Rachael. You were wonderful to liaise with right through the whole 5 weeks. xx ruth

JULY 2017

Ami

I sent my cat from Sydney back home to Oslo, Norway last month and was pretty concerned about the long trip and my anxious cat. Jasmyn was really great with replying to all my emails and phone calls and explained the entire procedure very well. I even received update photos during my cat's journey which was very reassuring and appreciated. I would recommend Jetpets, its worth the money! I can't wait to send my second cat to Oslo as well next year. Thanks again, Lina

MAY 2017

Buddy & Squeak

Hi Tanya, Thank you. We are very pleased that Buddy and Squeak are settling into their new home in Toronto very well. They're very curious and enjoying getting to know Canada from their bay window seat for now. Thank you Jetpets for taking care of them on their travels and making the process an easy one. Aisha and Mike