Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

APRIL 2017

Smeagol and Shadow

Sydney to Vancouver, Canada
Hi Kaye, Thanks so much for everything. Our boys arrived happy & healthy and were very excited to see us (as were we!). They have settled in well to their new Canadian home 🙂 We are so happy with JetPets and how we were kept updated on the boys the whole way through the process. Much appreciated! Thanks, Fi & Dee

APRIL 2017

Malu

Melbourne to Apollo Bay, Australia
  Hello Kelsey, Just wanting to say thank you for transporting our lovely black oriental girl Malu, all the way from Melbourne to Apollo Bay!  After organising her to only be delivered to Colac , I needed to change the drop off point this morning,  as I had unwell children, It was done with absolutely no fuss at all...your driver (please forgive me, I don't recall his name) was courteous and very friendly. Thanks again, Jetpets never disappoints! With kindest regards, Kate

MARCH 2016

Grace

Australia to Dubai, United Arab Emirates
Hi Nicole, Grace has settled in very quickly and seems happy with the new apartment. She loves staring out windows so she had plenty to look at because we are on the 7th floor. Thank you for everything you had done! Regards Josh

FEBRUARY 2016

Lady Di

Sydney to London, United Kingdom
Hi Andrew/ Lara, Thanks for everything - Di is safe and happy in her new home now. I couldn't be happier with how everything was handled and am so relieved it all went so well.

JANUARY 2016

Cleo & Antony

Sydney to London, United Kingdom

Hi Melanie,

Good to hear from you.  It's freezing here, I believe it was 44c the other day and has dropped to 18c!!

Cleo & Antony arrived safely in London and have settled well into their new home.

They were naturally fed up with the whole travelling thing & gave the Staff at the Animal Reception Centre at Heathrow some hisses & scratches, which is to be expected.  They were very happy to see Mummy after the long journey (as was I).

I would very much like to thank you and the team at Jetpets for your professionalism, efficiency and care during the whole process, from the moment I made the first call to you, Adam collecting my babies (later calling to advise they had settled in well at the "departure lounge", (as he could see I was rather distressed when he collected them in the morning), to the follow up emails once we all landed in London.

You and the team are professional, caring and leave no stone unturned.  Thank you for making this process easy and as stress free as possible. I've already recommended you to others.