Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2019

Bronte

Dubai to Melbourne, Australia
Hi Nicole   Thanks so much. I was so pleased to have her back. She was mental - didn’t have an opportunity to video the chaos. About 2 hours after she got home, I was able to get this picture though!   Thanks to you, and to Ruth, for your great work.   Kind regards Clare

SEPTEMBER 2019

Hank

Perth to Canberra, Australia
Thank you to the friendly staff at jet pets Perth you guys are amazing thanks for making the experience with flying pets so comfortable Hank arrived safe in Canberra. GO JET PETS PERTH!

AUGUST 2019

Ylvi

Amsterdam to Adelaide, Australia
Hi Emma, Ylvi is enjoying walks at the beach, playing in the garden or just being near us... Thank you for such uncomplicated support during the entire journey and helping us bringing Ylvi to Australia. It was hard to leave her when she was picked up to Amsterdam but it was a great moment when we saw her sitting in the crade at the freight terminal in Adelaide! Our son already spotted her and called her name, she immediately played attention and started to wag her tail! We did not need any photo proof it was convincing enough to whom she  belongs.... As promised we attached a few photos to say “thanks a lot” and good bye You did a great job and we always felt good informed. We appreciated that so much! Say thanks to the entire team and to everybody who was involved. Regards, Annette & Jens

AUGUST 2019

Rubble

Brisbane to Sydney, Australia
Thanks Jetpets for getting my new puppy home safe and sound to us! I missed him being dropped off home by about 5 mins, but my kids and husband were home to receive him. He was in good spirits and happy little puppy (albeit a little tired – no doubt a big day for a 9-week-old pup travelling from QLD to NSW!). The whole process from start to finish was so easy and I was kept informed via text at all times of his movements. I called the customer service people twice on his travel day as I had some questions - Once to confirm what time he'd be dropped to my home and the 2nd was to double check how far from my home they were so I had a better ETA on his arrival. Both times the customer service staff were friendly and helpful and I really appreciated Lara (2nd call) making the effort to contact the driver to find out a more exact time for my puppy, Rubble, to arrive.

AUGUST 2019

Lola

Barcelona to Coolangatta, Australia
Emma can't thank you guys enough your all amazing. Lola is settling in well and definitely remembered me and Lee which made us so happy. She is slowly getting used to Fred our other cat but does hiss at him now and again! But we are so shocked at how well she coped with the traveling and settled in straight away we can't thank you enough xxx