Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

APRIL 2017

Malu

Melbourne to Apollo Bay, Australia
  Hello Kelsey, Just wanting to say thank you for transporting our lovely black oriental girl Malu, all the way from Melbourne to Apollo Bay!  After organising her to only be delivered to Colac , I needed to change the drop off point this morning,  as I had unwell children, It was done with absolutely no fuss at all...your driver (please forgive me, I don't recall his name) was courteous and very friendly. Thanks again, Jetpets never disappoints! With kindest regards, Kate

MARCH 2017

Labrador puppy

Sunshine Coast to Melbourne, Australia
To all the wonderful staff at Jetpets. My husband and I wish to thank you all for the excellent service you have provided to us recently to help us in adding another much loved member to our family.  We were all heartbroken after losing our darling 13 year old labrador at christmas, and knew we wanted another labrador to help heal the loss.  Lana, was so helpful in providing quotes when I was hoping to adopt a new labrador. Finally our application was successful and we were able to adopt a gorgeous 9 month black labrador baby from the Sunshine coast.  My husband and I had never adopted from interstate before. The booking process was so easy and the staff were so friendly and helpful, even when I called yesterday to check our boy had made his flight. Our beautiful little boy arrived yesterday, hassle free. We are so thankful and highly recommend the services of JetPets.  It is a fantastic service, and should we ever need such as service again, we will certainly be using you again. Thank Nancy

JANUARY 2017

Pup

Brisbane to Mackay, Australia

Hi Brad,

Just wanted to let you know that we got puppy all safe and sound.

As a business owner myself customer service is what's most crucial to me and dealing with you to organise pups travel has been an absalute pleasure. Great communication, simple, smooth and easy.

I can't thank you enough mate.

Cheers for everything!

Jay.

DECEMBER 2016

Fritz & Ozzie

Syndey to Port Vila, Vanuatu
Hi Nicole The move went very smoothly thanks to you & your professional team at Jetpets. I couldn't be happier. Attached is a photo of me & the dogs not long after we arrived in our rock pool. Karin

SEPTEMBER 2016

Chop

Sydney to Melbourne, Australia

I have not stopped raving about JetPets. From the first phone call to all of the emails, I was astounded at how brilliant the service was. I also thought that it was brilliant that I had the direct email of the person I had been dealing with (Jimmy/James) who was so helpful. I was a little worried about sending our new pup and JetPets made me feel so much better. Even the pick up process was seamless, the team at the Tullamarine office were helpful, knew exactly who we were there to pick up and just friendly in general.

Chop arrived safely and appeared not to be too traumatised by the ordeal. I felt as if we were dealing with a small family business where everyone had an invested interest in providing the bets possible service and experience. Not once did I feel like I was just a reference number amongst loads of other people. I would highly recommend JetPets to any of my friends, family or co-workers.

Keep up the amazing work guys! Montana, Dan & (thanks to you) a very happy Chop! 🙂