Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2021

Louie

Canberra to Zagreb, Croatia
Hi Montana, Louie arrived safe and well. Stipe waited for him in Zagreb last night. He said Louie was very excited but also very tired. Good thing they stayed the night in Zagreb to let him rest. They are on their way back now to us. I can’t wait to see him and the kids are very excited. Stipe just sent us some pictures, they’ve got about another hour or so of driving. Thank you to yourself and the rest of the team for looking after him and all of his travel arrangements. Even with the minor setbacks we had, we are happy with how it all went as he arrived safe and without any complications. Animals First in Vienna were also great with their communication and delivery of Louie. Kind regards, Marija

MAY 2021

Marcus

Melbourne to Edinburgh, Scotland
Hey Rachael, I just wanted to thank you for all the help you have given me. Marcus arrived safely at Heathrow on Friday and we traveled up to Edinburgh together on Saturday. He handled the relocation like a champion, it didn't phase him at all and he is now a happy Scottish dog. Before you made contact with me I thought that I would have to travel home. I am eternally grateful for all of your help (even when I was asking 10 questions a day). Thanks again Rachael! PS Attached is a photo of us in York.

MAY 2021

Billy

Sydney to Seattle, United States of America
Hi Dipkesh, Thank you so much for all your help and for making this one of the easiest tasks in our relocation! We really appreciate the care that was given to them throughout their journey by you and your team. We also loved reading the updates and felt very reassured they were being well looked after. The cats are settling in well and have caught up on lots of sleep! Here are some pictures of them enjoying a sunny Seattle day. Thanks again! Justine

MAY 2021

Sydney

Melbourne Quarantine to Sydney, Australia
Hi Louise, Thank you for everything it’s great having Sydney again. She’s tired but settling in nicely. I also have a husky which is a challenge but they seem to be getting along over time. Thanks again.

APRIL 2021

Gracie

Melbourne to Auckland, New Zealand
Jetpets were amazing in getting our beautiful pet clan from Melbourne to Auckland. No hassels, everything explained clearly, no stress (well no additional stress that is to an overseas move!) Gracie our border terrier and our four cats have all settled in well in their new home and we couldn't be happier. Thanks a million Jetpets!