The Trusted Pet Transport Company Around the World
For over 30 years Jetpets have been Australia’s leading provider of Pet Transport Services, helping to re-unite pets from around the world back with their families. Our highly qualified team of in-house Import, International and Domestic Pet Travel Consultants, Accredited Vets and Pet Handlers work together throughout your pet’s journey to ensure a seamless and stress-free travel experience for both you and your pet.
Experts in Importing Pets into Australia
Jetpets headquarters is conveniently located in close proximity to Melbourne Airport and Australia’s Quarantine Facility in Mickleham, Victoria. Our experienced team is best positioned to assist your pets import requirements as we have a thorough understanding of what is required to comply with the Australian Government import regulations. The Imports Team have a greater understanding of the planning required and the associated costs when bringing pets into Australia. Our team will guide you through the entire process from start to finish including a personalised itinerary specific to you and your pet’s travel needs to ensure a safe and stress-free journey.
When you decide to make the big move to Australia with your pets in toe, there are a few things to take into consideration. As standard, there is a mandatory 180 day wait process for all pets entering Australia. On top of that, once your pets are cleared for importing, they will require to quarantine at The Australian Quarantine Facility in Mickleham, Victoria. The length of their quarantine will depend on factors including, what import category they are classified and if they are a returning pet into Australia. In addition, there are multiple veterinary requirements that need to be fulfilled within particular time frames and health checks where necessary. For a more in-depth insight into Importing Pets into Australia click here to visit the Australian Government Website.
What Category Classification is My Pet?
Depending on where you are relocating from there are different planning and government regulations to take into consideration before you can receive your Pets Import Permit. To see what’s involved and what the process looks like for your pet, simply select your country of Origin below. We will direct you to either Category 1, Category 2 or Category 3 information pages.
Please select your Country of Origin:
Country of Origin Not Listed?
There are 2 reasons; your country is classified as a Non-Approved Country by the Australian Government or Jetpets are currently not servicing your country at this time. This doesn’t necessarily mean your pets cannot enter Australia. There may be an opportunity for your pet to travel into a Category 2 country and then onto Australia. If you do not find your country above, please get in touch with us via email at imports@jetpets.com.au to discuss any further options.
Jetpets Door to Door Service
With a dedicated local team and an extensive global network of trusted partners around the world, you can be sure that your pet will arrive in Australia safely. We can facilitate a full door-to-door service which includes collection from your home, airport check-in, collection from the quarantine facility, airport check in for any onward flights around Australia and drop off services to your new home.
Jetpets Can Transport Your Pets From Quarantine to Your New Home
Every dog and cat that enters Australia from countries other than New Zealand require a 10 or 30 day stay at Australian Quarantine Facility in Mickleham, Victoria. This means that regardless of where you are moving to in Australia, your pets must fly into Melbourne, Victoria first to quarantine. Once your pets have successfully completed their quarantine stay, our Pet Handlers can collect your pets and either check them onto their domestic flight or deliver them to your new home in Victoria. If your Pets are embarking on a domestic flight, our Jetpets Team will be there to collect them from their destination airport and deliver them to your door step.
Lilo arrived safe and sound in Perth! She is full of energy, had dinner, does not stop playing and we are covered in lots of kisses from her. I can not thank you enough for your kindness and patience and all your help through this whole process. You really gave us all the assurance we needed. The Jetpets team gave Lilo so much love and took amazing care of her. Thank you from the bottom of our hearts.
MAY 2026
Blu
London to Sydney, Australia
I honestly can't recommend Jetpets more, they were so professional, helpful and patient. With the amount of organising it takes to prepare as well as it being an emotional time, Jetpets took care of everything! I couldn't have done it without them. Blu arrived safe and sound and he was in perfect health. Thank You Jetpets!!
APRIL 2026
Max
New York City to Sydney, Australia
Max is settling in well. He was immediately comfortable and very happy as soon as he saw me! Thank you Jetpets!
MARCH 2026
Porkchop & Lambchop
Dallas to Coolangatta, Australia
Thank you so much for everything you did for Porkchop and Lambchop throughout this entire journey. From the very beginning, you were not only incredibly helpful and responsive, but also so kind and reassuring during what was a very emotional and stressful process for us. They are such an important part of our family, and knowing they were cared for with such attention and compassion truly meant the world to us. We will always remember your support during this time, and we are so, so thankful.
FEBRUARY 2026
Coco & Mango
Lisbon to Brisbane, Australia
Thank you, Jetpets, for all your help with bringing my dogs back to Australia. We’ve now been reunited, and I’m so happy to say they arrived safe, healthy, and very happy. I truly appreciate all the support and care you provided throughout the process, it meant so much to me. Thank you again for helping make this reunion possible.
JANUARY 2026
Bluebell
Miami to Canberra, Australia
Bluebell arrived in Canberra safe & sound. She was relaxed and even had a nap in the car on the way home. She spent lots of time exploring our new home & spent the afternoon napping in different places. Thank you for your help, guidance & patience. I could not imagine going through this process without your help.
DECEMBER 2025
Teddy
Singapore to Sydney, Australia
Teddy is so happy, it was so great to be reunited with him. Thank you so so much for making this entire experience so easy. Jetpets, you made the process seamless and put me at ease about every step we had to go through. Thank you, I am so grateful!!
NOVEMBER 2025
Lucky
San Antonio to Brisbane, Australia
I honestly don’t know how we would have done this without JetPets. We moved our family dog from the USA to Australia and JetPets informed us every step of the way what was required next in terms of medical documentation and vet appointments so that our pup would be accepted by Australia quarantine. They also handled the transport and quarantine correspondence. We received constant updates and photos when he was in transit and then he was delivered safely to our door. The whole team is amazing and I couldn’t recommend them more if you’re needing to move your pet internationally.
OCTOBER 2025
Bear
London to Melbourne, Australia
The process to relocate Bear from the UK to Melbourne took over 6 months. Jetpets provided an excellent service throughout, guiding us through the steps, reminding us of the vets appointments and paperwork to complete to get the import permit. Gillian, Jordi and the team were very supportive and kind, making us feel fully accompanied throughout the relocation and Bear's travel. I highly recommend Jetpet's personalised and professional approach to pets transport.
JUNE 2025
Noodle
Madrid to Perth, Australia
We could not be more thrilled with the entire experience. From start to finish, the team at Jetpets were incredibly professional, compassionate, and attentive to every detail. International pet transport can be stressful, but Jetpets made the process seamless and gave us total peace of mind.
APRIL 2025
Ernie
Melbourne to Auckland, New Zealand
Ernie has settled wonderfully in the last 24 hours and I was so pleasantly surprised to see how relaxed he was when I got him from his crate in Auckland! Everyone in both Melbourne and Auckland were wonderful with him and myself - so thank you!
MARCH 2024
Luna
London to Melbourne, Australia
Thanks so much for checking in and for being such a brilliant support throughout the whole process! We are grateful to all the Jetpets team for running such a smooth operation.
FEBRUARY 2024
Donut
Auckland to Sydney, Australia
I would like to thank the staff at Jetpets for the outstanding service we have received when arranging for our fur baby's travel from Auckland to Sydney. Our experience has been amazing!
