Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

APRIL 2025

Coco & Buddy

Melbourne to Dubai, Arab Emirates
Jetpets kept me updated the whole time of the departure process which included photos of my dogs, relaxing in the lovely surroundings of the pet hotel. The dogs arrived, happy and healthy, and I can’t thank Jetpets enough for their service.

MARCH 2025

Harley

Melbourne to Dubai, United Arab Emirates
Harley settled in super quick and was fine on the flight, other than being a bit confused. Thanks so much for all your help with everything. It was so smooth!

FEBRUARY 2025

Leo

Perth to Riyadh, Saudi Arabia
Leo has arrived safely!  Many thanks to everyone for for making this happen, much appreciated.

OCTOBER 2022

Milo

Melbourne to Dubai, United Arab Emirates
Thank you, thank you, thank you.  The care and service from both ends has been fantastic.

MARCH 2020

Hunter

Melbourne to Dubai, United Arab Emirates
Hi Dipkesh,   Hunter arrived safely!!! It was quite a long process with all the paperwork at Dubai Airport, but we finally reunited with Hunter at about 3am Thursday morning! He was a little disorientated at first, but as you can see from the attached photos, bounced back really quickly the next day, and has made himself right at home!   Thank you so much for all your help with managing the process - its pretty special to have our fur baby with us again!   Taleana, Stuart & Hunter