Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
APRIL 2018
Leo
Melbourne to Sydney, Australia
Good Afternoon Renata,
I would like to express how much I appreciated all the help you and the other ladies from Jetpets were in organising the safe arrival of our new puppy Leo from Melbourne to Sydney.
I was very nervous with this process but you assured me he was going to be in the best care and you were not wrong.
I was told the handler that collected Leo from the breeder was very friendly and nice.
This made the breeder very happy and
comfortable with handing Leo over.
The communication from beginning to end, made me feel a lot calmer and happier with the whole process.
Thank you and I would use or recommend Jetpets again!
Thank you
Kelly 
APRIL 2018
Chevy
Sydney to Vancouver, Canada
Hello Tanya,
Chevy is settling in just fine, no dramas at all. Her and her new brother Taz are getting on great. Thank you so much for all your help along the way. I am very happy she is finally here in Canada with me 🙂
Thanks
Cherie 
MARCH 2018
George
Australia to London, England
Hi Rachel,
George is settling in well and is very happy.
Thank you for all your help and assistance.
Kind regards,
Nell 
MARCH 2018
Bowie
Australia to San Francisco, United States
Thanks Rachel - Bowie arrived happy and healthy, and is already settling in nicely to SF! Here he is on his first day with the dog walkers, making new friends and having a great time!
The service was great, and I popped a review on product review
Thanks again!
Madeleine
MARCH 2018
Poppy
Perth to Vancouver, Canada
Hi Rachael,
Just want to say a big thank you to you and your team for organising Poppy's flights from Perth to Vancouver.
We were relieved to see she was calm and happy when she arrived in Sydney from your update and pictures sent, that made it easier for us to sleep that night knowing she was going to be ok on the long flight.
The next day we picked her up in the morning and she was so excited to see us, I was back together with my best friend.
Now it was time for the next test, will she like snow!!
I think it was 40 degrees the day she left Perth and Poppy loves it at the beach and will swim all day. I had been told that dogs either love or hate the snow and for Poppy, she loves it.
Thanks again Rachael for making this process easy and painless.
Lee