Customer Feedback

OCTOBER 2016

Jethro

We though it would be impossible to take our ten year old Jack Russell terrier, Jethro, with us to the Islamic Republic of Iran, so we were immediately surprised by the positive response to our initial enquiry we received from Melanie at Jetpets some five months before we were due to travel. Admittedly, it was a fairly complicated procedure, due to Australian laws requiring dogs to be exported as cargo, and Iranian laws only allowing dogs to arrive as excess baggage, not to mention all the paperwork required and the different working weeks involved. Various obstacles presented themselves during the planning stages, but ultimately these were not insurmountable, requiring just a stopover of a couple of days in Dubai.

From his final health check by Dr Troy and pick-up by Mike in Brisbane, the whole process worked incredibly smoothly, much to our relief. Jethro left on the Emirates flight ahead of ours to Dubai, and as we ourselves were touching down in Dubai, we received the first photographs from Jim & Lindsey at Snoopy Pets confirming his safe arrival. We were able to visit Jethro at the boarding facilities on each of the two days we were in Dubai, and although he was happy to see us, he did not seem at all distressed or traumatized by his ordeal, and was already a favourite with the staff. On the morning we left Dubai, the green van from Snoopy Pets delivering Jethro arrived at the departure terminal exactly as planned and he was checked in as excess baggage, before we accompanied him to the bowels of the airport.

We didn’t actually see him being loaded onto the plane in Dubai, but I checked with the flight crew, who received confirmation from the pilot that yes, he was indeed on board. On arrival in Tehran, his bright orange and blue Jetpets crate was clearly visible on the luggage trolley, and the locals were quite amused to see his crate appear on the luggage carousel in the Arrivals Hall. After his microchip and “ownership” papers were checked by Customs, we were free to leave, and so began the final hour long drive to his new home in leafy north Tehran.

When finally let out of his travel crate on arrival, Jethro was so excited he literally tumbled down the back stairs and into his new garden, then scampered about, sniffing at every tree and plant – again, certainly showing no adverse effects from his trip. After a couple of hours of joyfully exploring his new house and garden, he fell asleep in my lap. Strange new noises woke him up a couple of times during the night, but by the following morning, he seemed quite at home in his new surroundings.

In a few short years Jethro has made the dramatic leap from rescue dog to pampered embassy pet. If he survives this posting, we shall most certainly be approaching Jetpets and Snoopy Pet Relocation Service to bring him safely home to Australia. A huge thanks to all those involved in Jethro’s successful (and almost miraculous!) international relocation.

SEPTEMBER 2016

Chop

I have not stopped raving about JetPets. From the first phone call to all of the emails, I was astounded at how brilliant the service was. I also thought that it was brilliant that I had the direct email of the person I had been dealing with (Jimmy/James) who was so helpful. I was a little worried about sending our new pup and JetPets made me feel so much better. Even the pick up process was seamless, the team at the Tullamarine office were helpful, knew exactly who we were there to pick up and just friendly in general.

Chop arrived safely and appeared not to be too traumatised by the ordeal. I felt as if we were dealing with a small family business where everyone had an invested interest in providing the bets possible service and experience. Not once did I feel like I was just a reference number amongst loads of other people. I would highly recommend JetPets to any of my friends, family or co-workers.

Keep up the amazing work guys! Montana, Dan & (thanks to you) a very happy Chop!

SEPTEMBER 2016

Griffen

Melanie,

We had an amazing experience with Jetpets. Your responsiveness, professionalism, and attention to detail were second to none. Thank you again for making what could have been a stressful process so easy and seamless.

We really enjoyed the emails while Griffin was in transit. He's here now at home with us and is very happy. Thanks again for everything. We will always recommend Jetpets to all our international friends when they need to ship their pets home.

Anuj

AUGUST 2016

Iphigénie

Hi Rachael, Iphigénie’s fine, I picked her up yesterday evening in Paris. Here is a picture of her coming back home and waiting for her food this morning in the garden! If you need some more don’t hesitate to ask obviously. Thanks again for your efficiency and your kindness, you have been wonderful and we worked with a few pet travelers companies in the world and I swear yours is definitely the best! kindest regards Thomas

AUGUST 2016

Asher

Hi Angus and Natalie,

I was delighted with the service provided by the team at Jet Pets from day one when Asher's crate was delivered to my house six months before our planned move from Perth, Western Australia to Washington, DC.   As Asher--my 7 year old rescue dog from the Dog's Refuge Home in Shenton Park, suffered from anxiety, I was keen to crate train her well in advance of her travel. Asher was picked up from our home in Perth, as arranged by Jet Pets and flown to Sydney where she was greeted by team members, walked, and photographed for my reassurance.  Upon her arrival in Los Angeles from Sydney--a 12-14 hour long flight, a representative emailed me to inform me that Asher had arrived safely and was resting.  And for her final leg of the journey from Los Angeles to Washington-Dulles airport--another 5 hour flight,  it seems like she was a traveling expert!   Asher was calm in her crate, as the crate was carried into the cargo building, and walked out unfazed when we removed the seals and opened the door to her crate.   As Asher has a worldwide following of friends, I quickly posted her photo to re-assure everyone that she made the journey unscathed. I would like to thank all of those involved in Asher's travels to Washington, DC especially Natalie, Angus, and Samantha--the vet in Sydney who took the time to call me and walk me through Jet Pet's procedures of transporting an anxious dog! Also, I would like to thank Sarah in Perth and Aaron in LA for forwarding pictures of Asher to me. In hindsight, I was probably more anxious than Asher was throughout her journey.  But I also think that early crate training helped too!  So, another thanks to Jet Pets for sharing great tips on crate training. Thanks again, Cynthia