Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
MAY 2023
Sam, Donnan & Gemma
Melbourne to Perth, Australia
Many thanks to all the fabulous pet handlers, Lauren and Christie in Perth, the others in Melbourne. Kate and Lisa in booking made the whole experience as stress free as possible. This was the 1st time Gemma, Donnan and Sam had flown and they all appeared to have taken it in their stride. The dogs are currently snoozing at my feet after a lovely long walk, Sam has found the highest shelf in the home and made his bed there. Many thanks for looking after our family so beautifully, 
MAY 2023
George
Perth to Adelaide, Australia
We couldn’t be more grateful to Lauren, the Jetpets handler who cared for our dog George travelling to Adelaide from Perth. Lauren was so friendly, reassuring and caring towards George, putting our minds at ease. She also updated us throughout the day with how he was managing and contacted us after arriving in Adelaide to check in. The process was so smooth from pick up to drop off at our house in Adelaide.
MAY 2023
Winston
Perth to Sydney, Australia
Would 10/10 trust again - Cristy at Jetpets Perth went over and above to ensure my dog was looked after, comfortable and she had fabulous communication with me. I was originally nervous to fly with him. It’s not easy to trust a stranger with your family member but she really put my mind at ease and listened to my requests about not letting him off the lead and locking the door behind me, plus having the air conditioning on in the car way ahead of time. She even put a blanket in for him to be extra comfortable. Winston arrived at the other end happy and healthy and this experience was one I will do again. 
MAY 2023
Atlas
Port Macquarie to Darwin, Australia
Jetpets have made me feel at ease during our new puppy travelling on two flights. We received regular updates and photos throughout Atlas’s travel. He was 100% cared for and I’m forever thankful for the team at Jetpets. 
MAY 2023
Rudy
Darwin to Melbourne, Australia
He made it! I wanted to thank you again for all your help in getting Rudy home. I’ve already recommended you to others and will definitely come back to JetPets if I ever need you again.