Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2019

Wattle & Scooter

Perth to Auckland, New Zealand
Hi Simone, Thank you SO much for all your whole team did to safely and efficiently relocate Wattle and Scooter. I can’t rate high enough, the process, the communication, the customer service skills and friendliness of every member of staff that l interacted with over the last 2 months, from my initial phone call with the ladies in Australia (Kaye and Stephanie) to the guy in Auckland who handed them over (Kevin). Just an outstandingly commendable service, you guys rock! Thank you SO SO much. Here are some photos of my husband with Scooter and Wattle in the Jetpets office in Auckland. Merry Christmas too. Cheers, Andrea x

DECEMBER 2019

Tiki

Brisbane to Auckland, New Zealand
My mini Schnauzer, Tiki arrived safely in New Zealand from Australia yesterday. Throughout the process I found the Jetpet staff very professional. I received regular text messages and emails, a pre flight photo and report card. Tiki was happy and well when I picked him up, showing no signs of anxiety. I would fully recommend using Jetpets' services.

NOVEMBER 2019

Skylar & Odin

Brisbane to Christchurch, New Zealand
Skylar and Odin has a fantastic experience with Jetpets. They were completely exhausted when they arrived at their grand dads in NZ. Thank you for taking the stress out of their relocation from me. They were so excited that they jumped straight into the back of the jetpets van.

NOVEMBER 2019

Glen & Doug

Sydney to Christchurch, New Zealand
I could not say a nicer word about Jetpets! They were absolutely wonderful during our recent move from Sydney to NZ. The move itself was stressful enough for us, but knowing that both our cat and dog were well looked after made it so much easier. Jetpets are with you every step of the way and always super friendly and helpful. Thank you so much for getting Glen and Doug to their new home, that was really the most important part of the move to us! 🙂

SEPTEMBER 2019

Bady

Melbourne to Auckland, New Zealand
Hi Melanie, Thank you and your team so much for helping me to get over here to Aotearoa. Your team was great on Monday and Tuesday and everything went well. Also the MPI over here was lively guy, Bady didn't have any issues with him at all (and that means a lot). Here is one photo of Bady having relax now, after the journey. Thank you again and I wish you many happy clients. Martin