Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JULY 2014

Rosie and Murphy

Melbourne to Los Angeles, United States
Hi Kathy, I just got your email. We are all completely settled in already. I can't believe how quickly the pups adjusted. Thank you for making everything so easy for us, Kathy. I must make special commendation to the guy that picked up Rosie and Murphy (I think his name was Mike?). He was so gentle with them and as I arrived he was walking Murphy around the car so he could have a toilet break. He was patient with us and also packed down the boxes. So personable and an utter RELIEF to know that my pets were in someone like his hands when they touched down. My husband Andrew also said that the person collecting Rosie and Murphy from Jetpets in Melbourne was also very gentle and warm. This is so important. I guess I don't need to tell you that - You already know ;o) Anyway, thank you. Here is a picture of Murphy and Rosie in the car this morning at the collection just after they had a drink and some food. Rosie has also already done some laps in the pool. She has early stages of arthritis so this weather in LA is perfect for aqua therapy. I will send a pool picture soon. Thanks again, Alethea.

JUNE 2014

Divine

Perth to Paris, France
Hey Andrea! Thank you very much for the service, Divine's arrived happy, I picked her up to the airport, I don't know who was the happiest one, Divine or us? But anyway she's in my mountain now running into the rivers or after cows. I wish you a great day. Kind regards Jed

JUNE 2014

Kona

Sydney to Seattle, United States
Hi Danielle, Kona arrived safe and sound in Seattle! Thank you so much for your great service. She was very excited to see us and happy to be back in her old house. Attached is a picture of her. Thanks again, Phil and Holly

JUNE 2014

Molly

Sydney to Mexico City, Mexico
Hi Danielle, Molly is doing awesome, she is feeling at home and making new mates. Thanks for bringing her safe and happy. Regards Ana

JUNE 2014

Puffy

Melbourne to Jakarta, Indonesia
Dear Nikkie, Sorry for the amount of time it took me to give you an update on Puffy in Jakarta. It was a big move for us and it took sometime for us to settle down and feel right at home. But please find attached, Puffy's pictures in his new home. You can already see the damage he did to one of the chairs at home. He's enjoying his new home, surrounded by my family that adores him. Thank you so much for all your help. I know that I was one of those crazy owners. Kind regards, Nicka