Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

JANUARY 2014

Tiger

Brisbane to Washington, United States
Hi Gaylene, We collected Tiger safe and sound from Dulles yesterday evening and we thought you would like to see how he’s doing. He was in excellent condition when we collected him and even after a couple of weeks in boarding kennels he didn’t appear to have lost any weight (something that has happened in the past when he has spent time in kennels), he was even nice and clean (and very pleased to see us). He has slept well, and has had something to eat, so it looks like his none the worse for his long journey. It looked like he had urinated in his crate during the journey, but we were easily able to clean the crate, wash the fleece lining and bath Tiger once we got him back to our apartment. The crate will be very useful while we are in the apartment as we think he would probably be better off in his crate when we have to go out. Thanks to you and Jet Pets for taking such good care of Tiger during his transit from Australia. all the best, Cheryl

JANUARY 2014

Macy

Melbourne to Phnom Penh, Cambodia
Hi Gaylene Sorry, it has taken so long but I've been working long hours and have the flu to boot. I promised I'd send a photo of Macy once she got settled and here it is. It is from her first big Sunday out down at the riverside. She shared brunch and a lovely afternoon with a puppy poodle by the name of Seven. Well, Seven enjoyed her company, she was a little reluctant to play, I think she is getting too old. She has settled in well and adjusting to life in Phnom Penh, sadly I can only walk her at night once all the other dogs are locked in. She needs to be on a very short leash as the traffic is bad and the footpaths are not worth trying to walk on so it is in the gutter we go, but she seems to enjoy it anyway. Hope life is treating you well and again thanks for all of your help, it is so good to have her here. Regards Carol

JANUARY 2014

Alez

Brisbane to Wellington, New Zealand
Hi Gayelene Thanks so much for everything … Alex arrived a very happy calm guy. The people at the airport commented on what a relaxed boy he was. Thanks for all your help in getting him to us. He's settled in really well. Kind regards Hana

JANUARY 2014

Riley

Sydney to Jakarta, Indonesia
Hi Nicole I hope you are doing fine. Just confirming, Riley has arrived back home in Jakarta and is already staying with us since last Saturday. He is doing perfectly fine and hopefully will cope with the weather here very soon. Thank you so much for your help and excellent services from Jet Pets. We are very much satisfied. Hope you will have a great New Year Celebration. Best regards, Shannen

JANUARY 2014

Charlie

Darwin to Sydney, Australia
Hi Chelsea, I am just emailing to thankyou for all you help in getting my beautiful husky Charlie down and back home, he was very very excited when he seen me. Thankyou for making what could have been a painful situation an easy and relaxing Jet Pets experience. I would also like to thankyou for your professionalism in arrange the flight changes, boarding and delivery for Charlie. I have introduced him to my other Husky Opie Please find attached a photo of Charlie and Opie this way you get to see who you helped return home. Best Regards Sean