Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2022

Thomas Picasso

Sydney to Raleigh, United States of America
Firstly Dan and myself would like to thank you and your team for the amazing job you have done, The professional service provided by Jet Pets and Pet Express made Thomas Picasso's big journey to happen as smoothly as it could. We are so pleased with the service provided. Our fury baby is home safe and sound and happy! So again thank you for all you and your team have done. We are very happy with the service and definitely recommend JetPets. I will send you some photos of Thomas Picasso shortly. Kind regards,

FEBRUARY 2022

Best Mates

Wagga Wagga to Texas, United States of America
My husband is over the moon to be reunited with his best mates! Here’s some photos for you. Thanks again for all of your help! Cheers.

JANUARY 2022

Lune

Melbourne to Washington, United States of America
I was so worried about the process of moving my cat Lune from Melbourne, Australia to Washington DC in the US (especially during COVID) and I'm so glad I went with Jetpets. They were informative, knowledgeable and ensured me that Lune will be looked after when he's not in my care. The Jetpets portal was easy to use, and the whole process (from the quote, to the vet check, and required vaccinations was smooth). Even with the extra few days that it Lune to arrive in DC due to flight changes, Rachael from Jetpets stayed in communication with me and ensured that Lune arrived safely in DC. Very thankful that he's over the flying and home with me now.

JANUARY 2022

Ghost

Sydney to Kansas City, United States of America
Couldn't have asked for a smoother experience for a dog moving from Australia to the US. Every date and time JetPets said they would drop something by or pick our dog up, they showed up on time and prompt. Their customer service was second to none in terms of getting information from quote until after she arrived at home. Honestly, we were rather nervous to send our dog but even when flights got cancelled on the way, JetPets always responded with a confident answer. Couldn't recommend enough.

JANUARY 2022

Benson & Porthos

Canberra to Los Angeles, United States of America
Hi Rachel, Many thanks to yourself and the entire Jetpets team for making my fur boys transition to the USA so seamless. The boys were very happy to see us. The boys have settled in nicely. I loved how we were kept updated all the way and the photos of the boys getting walked before their flight was fantastic. We also tracked their flight over. I’ve attached a photo of the boys exploring their new neighbourhood.