Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
DECEMBER 2021
Kiska
Melbourne to Auckland, New Zealand
Here’s my happy , relaxed kitty a few days after her journey ….
Jetpets did a fantastic job from start of journey in Melbourne to delivery in Auckland.
Special shout out to Dipkesh, who gave outstanding service throughout the entire experience during what had been a very challenging time for us all.
Highly recommend Jetpets to anyone relocating their pet overseas.
Kind Regards to everyone at Jetpets who helped along the way !
OCTOBER 2021
Kipper
Canberra to Hobart, Australia
Danielle from JetPets was so responsive, organised and on the ball. Our quote request was responded to very quickly. Danielle was very knowledgeable on all the alternative routes and solutions available to get our three cats from Canberra to Tassie, despite various flights being cancelled three times within the two week window prior to departure (due to covid restrictions). She was very reassuring and confident that a solution would be found, and even made calls to our cattery on our behalf and arranged after hours transport and delivery from Launceston to Hobart. We received numerous photo and text updates during their journey and it was very good to know that they were in loving hands. Thank you to the entire JetPets team!
OCTOBER 2021
Booboo
Brisbane to Queenstown, New Zealand
Good Morning Angus. I hope this email finds you well.
Chris and I wanted to thank you and JetPets team for getting Booboo to Queenstown safe and sound.
Thank you for making the everything so effortless and seamless with your high level of professionalism throughout the whole journey.
You, and the JetPets team were incredible - I am so happy with how everything went from start to finish.
We are so grateful to have had the opportunity to experience JetPets for our beautiful fur baby, Booboo to travel to our new home - I will definitely be recommending JetPets to everyone I know.
Thank you. Warmest Purrs & Regards,
OCTOBER 2021
Boo & Barry
Melbourne to Cambridge, United Kingdom
Hi Rachael.
Cats are safe and sound in England now. They're both super exhausted, Barry has a cold, but overall they're settling in well to their new life.
Thank you again a million times over for making this possible, I am so grateful to have them here with me.
You've been an absolute pleasure to work with, and I wish you all the best.
Warm regards
Katherine
SEPTEMBER 2021
Dust & Haze
Cairns to Perth, Australia
I used Jetpets to transport my two cats from Cairns QLD to Perth WA via Brisbane QLD after I relocated for work. I want to praise the professionalism of Jetpets employee Jasmine who kept me up to date on flight cancellations that were out of her control and the next available flights she was able to secure.
It's taken 1 1/2 months to get them to their new home due to 3 flight cancellations but we are in the midst of a global pandemic and interstate border restrictions with freight being prioritised by airlines over animal transport.
Thankyou for the great service, we got there in the end.
Hi Rachael.
Cats are safe and sound in England now. They're both super exhausted, Barry has a cold, but overall they're settling in well to their new life.
Thank you again a million times over for making this possible, I am so grateful to have them here with me.
You've been an absolute pleasure to work with, and I wish you all the best.
Warm regards
Katherine 