Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2014

Munchkin

Melbourne to Sinapore, Singapore
Hi Nicole, Terribly sorry for the late email as I've been busy. I just wanted to send you a photo of munchkin in her new home. She's doing very well adapting to her new space and environment. Once again, I would like to thank jetpets for safely flying my little pet home. Have a good day! Lynnett

JANUARY 2014

Indi

Townsville to Mexico City, Mexico
Hi Nikkie! I have finally been reunited with Indi and he has already fallen in love with Mexico and specially my mom!! We spent a great first night in my bed and he cuddled me just like he used to while I was sleeping!!! Thanks very much for everything! This aussie is already loving being mexican!! Thanks for everything again!

JANUARY 2014

Buddy

Adelaide to Guangzhou , China
Hi Nicole, This is Peiluan, I am writing this email to let you know that Buddy has been arrival to China last night and he is fine. My partner Shang and I are thankful for all you did to us and our dog. Please thank all your Jetpets members for all the help. I am so glad that Shang and I make the right choice at the first time and trust you to help us running our pet travelling. I would recommend you to all my friends. Please advise your manager that we are greatful for all your great job! Wish you all have a nice Xmas and Happy new year! Thank you! Kind regard, Peiluan & Shang

JANUARY 2014

Amigo

Melbourne to Dubai, United Arab Emir
Hi Nicole, Amigo has now left us to begin his journey to Dubai & I just wanted to send a quick note to thank you for all of your help & assistance with the organisation of his travel. Thank you so much for everything, we appreciate all of your help very much & couldn`t of done it without you. Wishing you a lovely Christmas & happy, safe New Year! Kind Regards Mandy Ps Have attached some quick photos taken of him this morning, hanging out in his Jet Pets travel crate J Mandy

JANUARY 2014

Tiger

Brisbane to Washington, United States
Hi Gaylene, We collected Tiger safe and sound from Dulles yesterday evening and we thought you would like to see how he’s doing. He was in excellent condition when we collected him and even after a couple of weeks in boarding kennels he didn’t appear to have lost any weight (something that has happened in the past when he has spent time in kennels), he was even nice and clean (and very pleased to see us). He has slept well, and has had something to eat, so it looks like his none the worse for his long journey. It looked like he had urinated in his crate during the journey, but we were easily able to clean the crate, wash the fleece lining and bath Tiger once we got him back to our apartment. The crate will be very useful while we are in the apartment as we think he would probably be better off in his crate when we have to go out. Thanks to you and Jet Pets for taking such good care of Tiger during his transit from Australia. all the best, Cheryl