Customer Feedback

DECEMBER 2019

Nisa

Hi team, The experience which we’ve had from end-to-end has been exceptional and I have nothing but praise for Jetpets and the wonderful and professional service provided throughout the whole move from all the staff involved. Keep up the fantastic work and I’ll be sure to spread the good word to all my fellow pawrents. Kind regards Kim

DECEMBER 2019

Jax & Penelope

Hi Simone, I wanted to extend a huge thank you to yourself and your team for the amazing service and support both us and our cats, Jax and Penelope received. From the initial planning to pre flight, you and your team were very easy to liaise with and always happy to answer any questions or concerns we had. You made this process very easy for us which was a huge weight off our shoulders.   The gentleman who came to collect our two cats was very reassuring and made light of a stressful situation which is just what we needed!   The updates we received after the cats were collected were great and helped settle our nerves - and knowing the cats were doing well during the stopover (thanks to the photos) melted our hearts!!   When Jax and Penelope were both delivered they were in great spirits and ready for cuddles (even though poor Penelope wet herself at some point so we had to hold cuddles off till she got a lovely shower).   Overall I am happy to say the experience and service we received was exceptional and would highly recommend Jetpets to everyone!   Thank you again for you amazing service and support - it did not go unnoticed and is highly appreciated!!   Please feel free to share this feedback with your team and online should you wish. I have also attached a couple of photos of the happy kittens   Thanks again for everything!!   Kat and John

NOVEMBER 2019

Kiera

Hi Kate, Our girl is finally here! And we couldn’t be more thankful to you and your team for a seamless transfer. Here is a picture of Kiera with her Dad at the customs collection point in Edmonton airport. We are more than happy for you to share this on your social platform. We will definitely use your services when we need to transfer Kiera again and would also recommend you to all the our friends. Once again, thanks to you and your team, so so very much for looking after our kid.

NOVEMBER 2019

Stella

Hi Melanie, Stella is home in Vancouver with me now and she has been great! My Dad and I were both surprised how good she was immediately when we picked her up. It's like she never left Vancouver. She's been in high spirits and doesn't seem upset about the flight at all. Thanks for taking such good care of her for me. Much appreciated. Thank you Chelsea

NOVEMBER 2019

Misty & Rueben

Hi Kate, Sandii and Jerry It will be a week tomorrow that Misty and Rueben had arrived from Sydney into Miami. They arrived in great condition and spirit much to my surprise and great relief. The regular updates and photos certainly put me at ease.. not that I did not think they would have been taken care of, but more so due to this having been one of their longest journeys that had ever taken outside of home in their 14 years of life. They are transitioning well to their new home .. baby steps being taken in introducing them to my brother and sister-in-law’s cat Bugsy .. but good signs are ahead. I cannot thank you all enough for your kindness and professionalism during Misty and Rueben’s trip. Kind regards Trudie Smith