Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2021

Pookie

Melbourne Quarantine to Brisbane, Australia
Hi Louise, I just wanted to thank you so much for taking care of our Pookie in Melbourne post quarantine and getting her home to Brisbane. She was understandably alert the first night back but since then has settled much more and has been doing zoomies all over the house running everywhere, eating a lot and playing! She has become so comfortable that she’s found her scratching spots (the couch unfortunately). Thank you again,

MAY 2021

Smudge

Melbourne Quarantine to Brisbane, Australia
Hi Louise, Thanks so much for getting in touch to check how Smudge is doing and thanks for all your support getting him to us safely and for all the updates throughout his travel. He is doing really well and is settling well in to his new house. I have attached a couple of pictures. Thanks for all your help

SEPTEMBER 2020

Kuro & Amity

Brisbane to Perth, Australia
Omg!!! ... it’s been 3weeks missing my fur children as we had to relocate from Brisbane for work ASAP! We had 2 weeks in isolation and then 1 week waiting to confirm flights but have to say that Jetpets throughout the whole process were amazing with emails and also tracking of them throughout the journey. I’m so proud of our pup Kuro and his big sister Amity for being so brave. They are now settled in there new home in Perth. Thanks guys for looking after my babies will for sure recommend you guys to friends and family! Kia Ora guys 🙂

MARCH 2020

Possum & Delilah

Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

MARCH 2020

Niko

Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!