Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
NOVEMBER 2021
Enjee
Geraldton to Perth, Australia
We dropped Enjee off at Geraldton Airport on Monday 4th October where he was flown to Perth for an overnight stay before joining us on our flight to Melbourne on 5th October. The entire transition was so well organised with constant information via email or phone and even a couple of pics to ensure us Enjee was comfortable in his overnight stay. We would like to personally thank Jasmine Bathis for her dedication throughout the journey - a real asset to your company Jet Pets.
OCTOBER 2021
Kipper
Canberra to Hobart, Australia
Danielle from JetPets was so responsive, organised and on the ball. Our quote request was responded to very quickly. Danielle was very knowledgeable on all the alternative routes and solutions available to get our three cats from Canberra to Tassie, despite various flights being cancelled three times within the two week window prior to departure (due to covid restrictions). She was very reassuring and confident that a solution would be found, and even made calls to our cattery on our behalf and arranged after hours transport and delivery from Launceston to Hobart. We received numerous photo and text updates during their journey and it was very good to know that they were in loving hands. Thank you to the entire JetPets team!
OCTOBER 2021
Charlie
Melbourne to Sydney, Australia
Jetpets did a wonderful job caring for my precious pup during his trip from quarantine, to boarding, to his flight from Melbourne to Sydney and back to me. I am very grateful for the way in which Wendy kept me up to date every step of the way and the special attention Charlie received. He arrived home healthy and happy!
SEPTEMBER 2021
Dust & Haze
Cairns to Perth, Australia
I used Jetpets to transport my two cats from Cairns QLD to Perth WA via Brisbane QLD after I relocated for work. I want to praise the professionalism of Jetpets employee Jasmine who kept me up to date on flight cancellations that were out of her control and the next available flights she was able to secure.
It's taken 1 1/2 months to get them to their new home due to 3 flight cancellations but we are in the midst of a global pandemic and interstate border restrictions with freight being prioritised by airlines over animal transport.
Thankyou for the great service, we got there in the end.
SEPTEMBER 2021
Zoe
Adelaide to Sydney, Australia
Hi all at Jet Pets,
Just wanted to touch base to say thank you very much for your incredible work in getting Zoe from Adelaide to Sydney. You made this process so seamless for us and also made us feel so comforted in that she was in the best of hands.
The service you provide of reuniting fur babies with their loved ones is such an important & special one. It means so much to us that you could be there to provide this to our family and put our minds at ease throughout the process. We are so happy to have our darling in Sydney and make a home for her here.
All the best & thank you again.
