Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2019

Donder

Auckland to San Francisco, United States
Hi Vicki, I wanted to thank you for the exceptional customer service and support I received from you during my transition back to the states. It was really a huge help and very much appreciated. It was great to see pictures along Donder’s journey and it’s was very easy to collect him from Mac Cargo. As you can see he’s super happy. Best Regards, Teresa

MAY 2019

Peanut

Melbourne to Canada
Hi Aleesha, 
Peanut arrived happy and healthy and keen to start his new adventure in Canada. Though it was nerve racking and scary to send him on such a big trip everything went smoothly and i am very happy with the service provided. 
Thanks so much for everything, ive attached a photo.
 
Presley 

APRIL 2019

Bob

Canberra to Toronto, Canada
Thank you so much for the regular updates on Bob while he was travelling.  He's settling into his new home now in Canada and catching up on some sleep and treats!  We appreciate so much your service and caring in what was very stressful for us...it made it much easier to know that you would be tracking him, and updating us often along the way.  Thank you again.  We will certainly be recommending Jetpets to others in the future. Yours in Yoga, Heather.

FEBRUARY 2019

Princesa

Australia to Los Angeles, United States
Jetpets team, We just want to say a big thank you for your support and help during the process to bring Princesa to the states. We couldn’t do it without you! We picked her up this morning and she was very happy and playful. Please extend our thanks to the team in Los Angeles. Thank you again for your wonderful service and experience. Cheers, Cecilia, Daniel & Princesa

JANUARY 2019

Bobby

Australia to Honolulu, Hawaii
Hi Rachael, Thanks for all your assistance in getting bobby here. It was such a stress free move for both him and us. The process at customs in Hawaii was very straight forward. Thanks again and here is a photo of bobby settling in to Hawaii life!