Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2020

Kuro & Amity

Brisbane to Perth, Australia
Omg!!! ... it’s been 3weeks missing my fur children as we had to relocate from Brisbane for work ASAP! We had 2 weeks in isolation and then 1 week waiting to confirm flights but have to say that Jetpets throughout the whole process were amazing with emails and also tracking of them throughout the journey. I’m so proud of our pup Kuro and his big sister Amity for being so brave. They are now settled in there new home in Perth. Thanks guys for looking after my babies will for sure recommend you guys to friends and family! Kia Ora guys 🙂

AUGUST 2020

Reg

Broome to Canberra, Australia
I’m taking the time to write to you today, to thank you for the amazing service I received from Jetpets. Reg was stuck in Broome for 6 months, staying with a friend of mine. I couldn’t get him out of Broome due to the size of his need to travel in a PP100. I finally got him in a car with a kind soul that agreed to take him down to Perth. I tried many options to get a pet carrier to get him home, however none where forth coming. I so appreciated your actions to book Reg when no one would. I drove up from Canberra to Sydney to meet him and we had such a great re-union, both so happy to see each other. I can’t thank you and your team enough for getting my boy home safely, it was a patient wait and so glad for companies like yours that care. It was actually a rival company that recommended you, that must be the best recommendation going.

Many thanks Ben

MARCH 2020

Dwight & Ella

Munich to Melbourne, Australia
Hi Emma,   Thanks so much for everything! Dwight arrived yesterday and was very excited. Check out the photo below 🙂 Best regards, Chris

MARCH 2020

Snow

Warszawa to Sydney, Australia
Jetpets were very competent. They knew everything there was to know about importing a dog to Australia. And there is A LOT you must know. They could answer every question and they really put my mind at ease. They made the whole process simple and easy by giving me step by step, detailed instructions and made sure that I was doing everything correctly along the way. I would definitely use them again.

FEBRUARY 2020

Cruz

Launceston to Adelaide, Australia
Professional friendly service the team explain all the logistics including pick up travel itinerary which you can track in real time !! The team email you and sms every step of the way !! Nothing was too much trouble and everything addressed not only for the puppy but also the owner made it so so easy !! If ever have to do it again Jetpets Australia !number 1 in my books !! Thankyou so very much professional and excellent simply the best !!