Customer Feedback

APRIL 2017

Smeagol and Shadow

Hi Kaye, Thanks so much for everything. Our boys arrived happy & healthy and were very excited to see us (as were we!). They have settled in well to their new Canadian home 🙂 We are so happy with JetPets and how we were kept updated on the boys the whole way through the process. Much appreciated! Thanks, Fi & Dee

DECEMBER 2016

Dragon, Marshmellow and Bolt

Hi Tanya, They all arrived safe and happy which is the main thing.  The guinea pigs wouldn't stop squeaking the whole way home and they were ultra hungry but have settled in well. Dragon got to have his first play in the snow and although tentative now knows he has to put his jacket on before leaving the house - it's way too cute. Here's a pic of him and my daughters in their new backyard. Thanks so much for everything - my family is complete 🙂

NOVEMBER 2016

Molly

Hi Andrew. I am sorry it has taken so long to respond, but we just wanted to let you know Molly is doing exceptionally well in Canada and having the time of her life. My partner and I would just like to say a big Thank You to your team of staff who took great care with Molly in transitioning her to Canada. I apologise for not remembering the driver's name who picked up Molly, but he handled her so well considering it was a very emotional time and Molly being the anxious dog she is was handled so tenderly. This same gentleman put us both at ease and ensured Molly would be well cared. Once again thank you so much for looking after our precious fur baby. Kind Regards Marita and Fez

SEPTEMBER 2016

Griffen

Melanie,

We had an amazing experience with Jetpets. Your responsiveness, professionalism, and attention to detail were second to none. Thank you again for making what could have been a stressful process so easy and seamless.

We really enjoyed the emails while Griffin was in transit. He's here now at home with us and is very happy. Thanks again for everything. We will always recommend Jetpets to all our international friends when they need to ship their pets home.

Anuj

AUGUST 2016

Asher

Hi Angus and Natalie,

I was delighted with the service provided by the team at Jet Pets from day one when Asher's crate was delivered to my house six months before our planned move from Perth, Western Australia to Washington, DC.   As Asher--my 7 year old rescue dog from the Dog's Refuge Home in Shenton Park, suffered from anxiety, I was keen to crate train her well in advance of her travel. Asher was picked up from our home in Perth, as arranged by Jet Pets and flown to Sydney where she was greeted by team members, walked, and photographed for my reassurance.  Upon her arrival in Los Angeles from Sydney--a 12-14 hour long flight, a representative emailed me to inform me that Asher had arrived safely and was resting.  And for her final leg of the journey from Los Angeles to Washington-Dulles airport--another 5 hour flight,  it seems like she was a traveling expert!   Asher was calm in her crate, as the crate was carried into the cargo building, and walked out unfazed when we removed the seals and opened the door to her crate.   As Asher has a worldwide following of friends, I quickly posted her photo to re-assure everyone that she made the journey unscathed. I would like to thank all of those involved in Asher's travels to Washington, DC especially Natalie, Angus, and Samantha--the vet in Sydney who took the time to call me and walk me through Jet Pet's procedures of transporting an anxious dog! Also, I would like to thank Sarah in Perth and Aaron in LA for forwarding pictures of Asher to me. In hindsight, I was probably more anxious than Asher was throughout her journey.  But I also think that early crate training helped too!  So, another thanks to Jet Pets for sharing great tips on crate training. Thanks again, Cynthia