Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JULY 2016

Bear and Moose

Sydney to Los Angeles, United States
They were such troopers - Moose was wagging her tail so hard the whole cage was wagging when we saw her, Bear was a bit more shaken up but he was totally fine after a toilet break, a bit of food and the chance to stretch his legs. So exactly 3 minutes after leaving his "jail" he was all good. Here they are on the second morning hiking the trails!

JUNE 2016

Puppies

Melbourne to Vancouver, Canada
Hello Jasmyn! The puppies have arrived safe and happy! Thank you for the service and coordination of this long pet relocation! We greatly appreciate your efforts and interest in delivering the best service! Here we have attached some pictures from their arrival in Vancouver! Kind regards, George & Wendy

MAY 2016

Mumbles

Townsville to Halifax, Canada

Hi Beth, Just to let you know that Mumbles made it to Nova Scotia and it was a very happy reunion of him with my daughter and I. I think he travelled better than I did ! Thanks for everything.

Regards, Sally

APRIL 2016

Ronin

Sydney to Newark, United States

Hi Melanie

I just wanted to let you know that Ronin arrived safe and sound last week. He was amazingly calm when we reached him and we were all very excited to see each other! We got lots of comments as we wheeled his crate through the airport on a luggage trolley about how huge it (and he) were. We would have also looked very funny to people in the car park as we pulled the crate apart in an attempt to fit it, Ronin, and the boys in our car! All got home safely and our family is complete for the first time in 3 months.  Here is a picture of Ronin curled up in his new favourite spot, by the fireplace.

Thank you so much for your great service.  This was by far the simplest process out of everything we have had to do with our international move! If the time comes to move back to Australia we will no doubt be using your services again. Please pass this email onto your manager as you deserve a pay rise!

Cheers

Rachel

APRIL 2016

Ava

Sydney to Seattle, United States

Hi Beth,

Many thanks for all your help with Ava's big move to Seattle.

Ava seemed to travel well. She was a bit knackered for the first day or so (puppylag seems worse than jetlag for humans) but she is settling in well. I think she'll like it when our furniture arrives tomorrow so she can sit on chairs and our sofa again!

Thanks again for all your help and understanding over the past few months. Please thank the Jetpets team for taking such good care of Avie for us during her long trip, we are so grateful.

Best,

Alex