Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

MARCH 2016

Macey & Cricket

Australia to Washington DC, United States

Hi Natalie,

Thanks for your email. We are pleased to have used JetPets and have recommended you to our friends and colleagues. Thank you so much for getting them both here safe and sound. The delivery guys here were just lovely and kind. You can really tell animal lovers !! And we really appreciated the email from Melb telling us their were cleared to travel and and doing well.

We were very worried for them on their travels and absolutely glad to see them after 5 weeks apart. They were a bit shocked and quiet when they arrived and unsure of where they were. They were quite tired on the first day but were jumping out their skin the next day – both back to normal. They loved the snow when they arrived and ran around in it totally happy and have settled into their new home very well.

Thanks again. We look forward to using Jetpets for our return to Australia in a few years 🙂

Please also thank Kaye for her help over Xmas while you were on leave.

Kind regards

Merryl and Deb

FEBRUARY 2016

Kalea

Sydney to Honolulu, United States

Kalea has settled in nicely....

Thanks for taking such good care of her on her journey to Hawaii.

Shari

DECEMBER 2015

Aiko and Yuki

Brisbane to Minnesota, United States

Hi Melanie, just letting you know Aiko and Yuki arrived today and are at home in Minnesota. They arrived in wonderful condition and had been cleaned on arrival in LA

They don’t look stressed at all and are already running around doing cat things?

We thank you for your time and will recommend Jetpets in the future. Please pass on our thanks to each of your team as it takes a team to provide a great service

Regards Gerry & Wendy

DECEMBER 2015

Puppy

Sydney to Houston, United States

Danielle,

Merry Christmas, and thanks very much for helping us on our puppy transfer and make everything possible to be finally reunited!

I am happy that he arrived well and safe and was waiting for us very anxious a bit stressful and nervous but I understand this is no very often in his little life!

He has been settling in step by step and in few days he will be back to normal!

Thanks always,  Heidy.

NOVEMBER 2015

Diesel and Kiah

Sydney to Los Angeles, United States
Hi Heidi! Here are some photos of the doggies in Southern California. We had a great experience with Jet Pets and will definitely recommend others to your service. Thanks for everything! Kerry, Chris, Diesel, and Kiah